Kiara Colon
Kissimmee,FL
Summary
Highly motivated with over two years’ experience in business operations. Seeking a position that utilizes customer service skills and organizational abilities.
My passion for working and helping people has supported my success in roles within the customer service industry. Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
4
4
years of professional experience
Work History
Medical Front Desk Agent
Premier Medical Associates
09.2024 - Current
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Informed patients of financial responsibilities prior to rendering services.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
Front Desk Agent
Caremax inc.
06.2023 - 09.2024
- Supported patients during their arrival and departure.
- Managed timely processing of medical files.
- Coordinated with specialists for patient referrals.
- Resolved issues related to patient complaints efficiently.
- Handled incoming calls and greeted patients to offer assistance, respond to queries, and guide them accordingly.
- Organized and maintained physicians' appointments.
Guest Service Representative
Ice Factory Of Central Florida
Kissimmee, FL
09.2020 - 11.2021
- Facilitated payment collection from guests at the front desk.
- Provided refreshments and food to guests upon arrival.
- Maintained vigilant supervision of rink activities for safety.
- Trained guests on correct skate-tying techniques.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Education
Engineering Automotive Certificate -
Osceola Technical College
01.2021
General Studies -
St. Cloud High School
01.2021
Skills
- Trustworthy and Ambitious
- Strategic Leadership Skills
- Critical Thinking Ability
- Skilled in Communication
- Effective Client Interaction Skills
- Bilingual: Spanish Fluency
- Guest accommodations
- Time management
- Registration processing
Timeline
Medical Front Desk Agent
Premier Medical Associates
09.2024 - Current
Front Desk Agent
Caremax inc.
06.2023 - 09.2024
Guest Service Representative
Ice Factory Of Central Florida
09.2020 - 11.2021
Engineering Automotive Certificate -
Osceola Technical College
General Studies -
St. Cloud High School
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