Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
CustomerServiceRepresentative

Kiara Dickson

Houston,TX

Summary

Excellent communicator and dependable team player with a strong understanding of the insurance industry. Adept at building relationships with clients, and brokers, while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

HealthPlanOne
08.2020 - Current
  • As a licensed insurance agent, I work with customers to educate, qualify, and enroll them into health plans using HealthPlanOne's Insurance quality and compliance guidelines
  • I've worked with marketplace plans, and Medicare/Medicare Advantage plans
  • I'm licensed in 24 states and my resident license is in
  • Texas
  • I've managed both inbound and outbound calls
  • I am also, licensed in life and accident.

Dispatcher

Durham School Services
12.2021 - 07.2022
  • I dispatched for a company contracted with the local school district
  • My duties were to manage the drivers and bus aides
  • Submit time and attendance
  • Occasionally, completing daily/monthly expenses reports
  • I was also the point of contact for parents, school and district staff and employees (drivers/bus aides)
  • Time off requests, and disciplinary actions were also managed by me
  • Along with clerical/administrative office duties including tracking buses, producing route descriptions, active communication via phone, email, radio, and texts, student registration, assist in conducting employee meetings
  • Scheduling and conducting interviews, setting up fingerprinting appointments, drug screenings, and administering physical performance tests.

Customer Service Advisor I

OneSupport.com
01.2020 - 07.2020
  • Filing/reopening unemployment claims filed in the state of Texas
  • Assisting claimants with issues in regards to their claims
  • Informing them of their statuses and helping them with their payments.

Direct Support Professional

Texas Health and Human Services Commission
07.2017 - 11.2019
  • Caring for individuals at a state supported living center with intellectual disabilities and those who are aging
  • Teaching them skills of life so that they can work towards being independent
  • Changing individuals who use briefs, assisting with bathing, feeding, learning, and working
  • Performing active treatment to keep individuals progressing
  • Handling "behaviors" in the proper manner.

Data Entry Specialist

Harry n Davids
04.2012 - 06.2017
  • Over five years experience successfully performing a number of data entry and clerical tasks
  • A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work
  • Sales.

Customer Service Representative

Xerox
06.2008 - 02.2012
  • Enrolled and disenrolled members from Silverscript Health plan
  • Educated customers of our plan offers, products, etc
  • Filled online prescriptions
  • Helped them find alternative medications while consulting with pharmacists, their doctors, and their Medicaid or Medicare Part D plans.

Education

High School Diploma -

Madison High School
Houston, TX
05.2008

Skills

  • Client Service & Account Managing
  • Quotes & Product Education
  • Inside & Outside Sales
  • Life & Health Insurance Sales
  • Medicare Sales & ACA Marketplace Sales
  • Payment Processing
  • Salesforce
  • Microsoft Office, Excel, Outlook, etc
  • Toggling Between Multiple Windows
  • Remote & In-Person Call Center
  • Behavior Management
  • Caregiving

Certification

  • General Lines Insurance License - Resident State: Texas - [Expires 06/30/2025}
  • Driver's License - [06/01/2029]

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer.


Timeline

Dispatcher

Durham School Services
12.2021 - 07.2022

Licensed Insurance Agent

HealthPlanOne
08.2020 - Current

Customer Service Advisor I

OneSupport.com
01.2020 - 07.2020

Direct Support Professional

Texas Health and Human Services Commission
07.2017 - 11.2019

Data Entry Specialist

Harry n Davids
04.2012 - 06.2017

Customer Service Representative

Xerox
06.2008 - 02.2012

High School Diploma -

Madison High School

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Kiara Dickson