Kiara Ellison
Columbia,SC
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling customer calls and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demand 4+ years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Prisma Health Baptist
Columbia, SC
12.2024 - 06.2025
- Developed and implemented supply chain strategies to reduce costs and increase efficiency.
- Enhanced supply chain customer satisfaction ratings by resolving issues efficiently.
- Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
Customer Experience Associate
CVS Pharmacy
Columbia, SC
04.2024 - 12.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented customer loyalty programs to increase repeat business and customer retention.
- Developed and implemented customer service protocols to enhance customer satisfaction.
Customer Service Representative
The Blake at Woodcreek Farm
Columbia, SC
06.2022 - 03.2024
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
Spring Valley Highschool
Columbia, SC06-2021
Some College (No Degree) - Business Administration And Management
Midlands Technical College
Columbia, SCSkills
- Customer relationship management
- Issue resolution
- Customer service
- Communication skills
- Team collaboration
- Email communication
- Inbound customer service
- Multitasking and organization
- Adaptability and flexibility
- Call center experience
- Active listening
- Call handling
Timeline
Customer Care Representative
Prisma Health Baptist
12.2024 - 06.2025
Customer Experience Associate
CVS Pharmacy
04.2024 - 12.2024
Customer Service Representative
The Blake at Woodcreek Farm
06.2022 - 03.2024
High School Diploma -
Spring Valley Highschool
Some College (No Degree) - Business Administration And Management
Midlands Technical College
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