KIARA ESPINOZA
Miami,FL
Summary
Dedicated and results-oriented professional with a proven track record in customer service and sales. Experienced in building and maintaining strong client relationships, resolving complex issues, and providing expert guidance. A proactive problem-solver with a passion for enhancing the customer experience. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
6
6
years of professional experience
Work History
Bank Teller & Customer Service Representative
BANK OF AMERICA
01.2022 - Current
- Provide exceptional customer service and support, ensuring client satisfaction and success
- Proactively address client inquiries, concerns, and provide personalized solutions
- Build and maintain strong relationships with clients through effective communication and problem-solving
- Contribute to process improvement initiatives and enhance the overall client experience
Sales Assistant
CONVERSE
01.2020 - 01.2021
- Created appealing displays to encourage customer sales and manage overstock items
- Built and maintained relationships with peers and upper management to drive team success
- Provided information on store products and services through incoming telephone calls
- Trained new sales employees on effective sales, service, and operational strategies.
Sales Assistant
WILSON LEATHER
01.2020
- Handled customer complaints and concerns in a timely and professional manner
- Collaborated with customers to ensure the selection of the right products for their needs
- Exceeded department expectations for productivity and accuracy levels
- Maintained knowledge of promotions, exchange guidelines, and security practices.
Project Assistant
VIVA GyM | Grupo Graña y Montero
01.2018 - 01.2019
- Obtained signatures and processed paperwork efficiently
- Coordinated with the Sales general manager to support project needs
- Established long-term customer relationships through prompt and courteous service
- Prepared project reports and documented activities, ensuring timely completion of work.
Education
Miami Dade College
2024
Advanced Study - English-as-a-Second-Language Education
Britanico
Lima Peru06.2018
High School Diploma -
TRENTO SCHOOL
2016
Skills
- Professional: Proficient in
- Microsoft Office, Excel, and PowerPoint
- Visual Merchandising
- Complex Problem-Solving
- Processing Payments
- Display Building
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Bank Teller & Customer Service Representative
BANK OF AMERICA
01.2022 - Current
Sales Assistant
CONVERSE
01.2020 - 01.2021
Sales Assistant
WILSON LEATHER
01.2020
Project Assistant
VIVA GyM | Grupo Graña y Montero
01.2018 - 01.2019
Miami Dade College
Advanced Study - English-as-a-Second-Language Education
Britanico
High School Diploma -
TRENTO SCHOOL
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