Kiara Espinoza
Miami,USA
Summary
Dedicated and results-driven professional with a strong background in customer service, sales, and administrative support. Proven ability to build lasting client relationships, resolve complex issues, and deliver tailored solutions. Known for a proactive approach, attention to detail, and strong organizational skills that drive office efficiency and enhance the customer experience. Excellent communicator and multitasker, adept at supporting diverse team operations and maintaining smooth, well-organized environments.
Overview
5
5
years of professional experience
Work History
Relationship Banker
Bank of America
05.2024 - Current
- Ensuring compliance with regulations and managing risks
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Bank Teller & Customer Service Representative
Bank of America
11.2022 - 04.2024
- Provide exceptional customer service and support, ensuring client satisfaction and success
- Proactively address client inquiries, concerns, and provide personalized solutions
- Build and maintain strong relationships with clients through effective communication and problem-solving
- Contribute to process improvement initiatives and enhance the overall client experience
Sales Assistant
CONVERSE
01.2020 - 01.2021
- Created appealing displays to encourage customer sales and manage overstock items
- Built and maintained relationships with peers and upper management to drive team success
- Provided information on store products and services through incoming telephone calls
- Trained new sales employees on effective sales, service, and operational strategies
Education
Economics
Miami Dade College
Skills
- Office Administration & Clerical Support
- Financial Transaction Processing & Cash Handling
- Customer Service & Relationship Management
- Data Entry, Record Keeping & Database Management
- Calendar Management & Meeting Coordination
- Banking Software & Microsoft Office Suite (Word, Excel, Outlook)
- Document Preparation & Filing Systems
- Risk & Fraud Detection Awareness
- Confidentiality & Discretion with Sensitive Information
- Multitasking & Task Prioritization
- Strong Communication & Interpersonal Skills
- Attention to Detail & Organizational Efficiency
LANGUAGES
English - Full Professional
Spanish - Native or Bilingual
Timeline
Relationship Banker
Bank of America
05.2024 - Current
Bank Teller & Customer Service Representative
Bank of America
11.2022 - 04.2024
Sales Assistant
CONVERSE
01.2020 - 01.2021
Economics
Miami Dade College
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