Summary
Overview
Work History
Education
Skills
LinkedIn
Languages
Timeline
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Kiara Fernandez

Pleasantville,NJ

Summary

Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Canon Financial Services
Mount Laurel, NJ
09.2023 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Analyzed financial data to identify discrepancies and develop solutions.
  • Reviewed and evaluated proposed contract documents to ensure compliance with applicable laws and regulations.
  • Collaborated with other departments, such as legal and finance, to resolve issues related to contract development or execution.
  • Provided guidance on contract interpretation when disputes arose between parties involved in a contract agreement.

Business Development Representative

SwagUp
Piscataway, NJ
04.2022 - 11.2022
  • Collaborated with Marketing and SDR team members as needed to plan, draft, and execute outbound communication cadences. Reviewed plans with sales leaders prior to execution.
  • Qualified inbound leads and contacted prospective customers through outbound prospecting tactics, as well as drive qualified sales opportunities through the sales funnel.
  • Used data in CRM and the available sales technology stack to identify prospects and have an in-depth understanding of all use cases to successfully personalize communications and maximize a successful outreach strategy.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.

Sales Development Representative

State Farm Agency
Egg Harbor Township, NJ
12.2019 - 07.2021
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Exceeded assigned sales and retention targets each quarter by upselling insurance products.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Developed appropriate quotes based on risk information.

Server Trainer

Red Lobster
Mays Landing, NJ
06.2012 - 09.2019
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Coordinated recruitment and placement of training program participants.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Education

Some College (No Degree) -

Atlantic Cape Community College
Mays Landing
01-2025

Skills

  • Salesforce
  • Leasewave
  • Business Objects
  • Nexus
  • Slack
  • Gong
  • Lexis Nexis
  • Outreach
  • MS Suite
  • Qualified Chat
  • Workday
  • Enterprise Case Management
  • House Smart Ticketing System

LinkedIn

  • www.linkedin.com/in/kiarafernandez91

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Canon Financial Services
09.2023 - Current

Business Development Representative

SwagUp
04.2022 - 11.2022

Sales Development Representative

State Farm Agency
12.2019 - 07.2021

Server Trainer

Red Lobster
06.2012 - 09.2019

Some College (No Degree) -

Atlantic Cape Community College

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Kiara Fernandez