Kiara Garza

• Greeted patients and visitors, delivering professional first impressions and directing inquiries to proper departments.
• Answered multi-line phone systems, scheduled appointments, and routed calls accurately to support smooth front-desk operations.
• Verified patient information and updated records, maintaining accurate documentation and confidential handling of sensitive data.
• Managed check-in and check-out procedures, ensuring accurate collection of forms and timely preparation of charts for clinical staff.
• Assisted with insurance verification and eligibility questions, helping patients understand coverage requirements.
• Maintained organized reception area, ensuring supplies, paperwork, and waiting space remained clean and accessible.
• Resolved routine patient concerns promptly, ensuring smooth escalation of complex issues to appropriate team members.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Addressed customer issues effectively by listening to concerns and providing solutions.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations by coordinating phone calls, emails, and walk-in clients for improved service delivery.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Corresponded with clients through email, telephone, or postal mail.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

I answered phone calls, cleaned Processed cash transactions serviced all customers walking in the door

• Greeted patients at National Vision optical center and managed front desk flow.
• Answered phone calls and scheduled eye exam and eyewear appointments.
• Verified patient information and updated records in office systems.