Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic
Kiara Gonzalez

Kiara Gonzalez

Chicago,IL

Summary

  • During my tenure at Cricket Wireless, my team and I consistently exceeded our store goals, resulting in two merit increases and a promotion for myself. Our store's success led to its elevation from a Retail Store to a Retail Senior Store. Additionally, I am the go-to Senior Manager to train new incoming Sales Representatives and Retail Store Managers.
  • During my tenure at Xfinity, I consistently surpassed my individual sales goals and developed a robust book of business. Additionally, I joined Xfinity's Women's Employee Resource Group as the ERG's Marketing Liaison.

Overview

1
1
year of professional experience

Work History

Senior Store Manager

Cricket Wireless
Chicago, IL
10.2023 - Current
  • Developed and implemented sales strategies to achieve revenue targets.
  • Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
  • Conducted regular meetings with team members to discuss progress towards goals.
  • Collaborated with marketing team to create targeted campaigns that increased customer loyalty.
  • Coordinated promotional events such as sales campaigns or special offers to drive business growth.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Retail Sales Representative II

Xfinity Comcast
Chicago, IL
08.2023 - 03.2024
  • Advised customers on the latest product features and benefits.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Resolved customer complaints promptly and efficiently.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Developed key customer relationships to increase sales.
  • Generated new business opportunities through cold calling campaigns.

Education

High School Diploma -

Edwin G. Foreman High School
06-2018

Skills

  • Strategic Planning
  • Client acquisition
  • Territory Management
  • Pipeline Management
  • Negotiation
  • Cold-calling
  • Sales Presentations

Languages

Spanish
Full Professional

Accomplishments

Cricket Wireless Employee of The Month For June 2024

References

  • David Martinez, Xfinity, Business Account Executive (773) 892-2841
  • Jeremy Severe, Cricket Wireless, District Manager (773) 757-8214

Timeline

Senior Store Manager

Cricket Wireless
10.2023 - Current

Retail Sales Representative II

Xfinity Comcast
08.2023 - 03.2024

High School Diploma -

Edwin G. Foreman High School

Similar Profiles

CREATE PROFILE
Kiara Gonzalez