Kiara Grant
Sebring,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Hibbett Sports
Sebring, FL
09.2019 - Current
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Organized daily operations by creating schedules, assigning duties, setting deadlines and monitoring performance.
- Managed the daily operations of all assigned social media accounts.
- Assisted in the recruitment process by conducting interviews and making hiring recommendations.
- Organized and delegated tasks to staff members for closing activities such as restocking shelves, cleaning, and organizing merchandise.
- Creating and organizing captivating and visually appealing displays.
Caregiver
Public Partnerships
Passaic, NJ
07.2018 - 09.2018
- Administered prescribed medications on a timely basis following care plan instructions.
- Prepare lunch
- Engage in exercise
- Engage in speech practice
Finance Assistant
Lowe Chevrolet
Waynesville, MO
01.2018 - 09.2018
- Preparing Invoices
- Assisted in setting up appointments for customers, including scheduling times and confirming reservations.
- Answered multi-line phone system directing calls to appropriate personnel as necessary.
Shipping Clerk
Signmasters
Passaic, NJ
07.2016 - 02.2018
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Cleaned up warehouse area regularly including sweeping floors and wiping down surfaces.
- Verified accuracy of labels before packing and shipping finished products.
Education
High school -
Passaic High School
Passaic, NJ06.2018
Skills
- Recruiting and interviewing
- Sales monitoring
- Task Delegation
- Product and service knowledge
- Orientating and training
- Customer service and satisfaction
- Shipping and receiving
- Telephone Etiquette
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Assistant Manager
Hibbett Sports
09.2019 - Current
Caregiver
Public Partnerships
07.2018 - 09.2018
Finance Assistant
Lowe Chevrolet
01.2018 - 09.2018
Shipping Clerk
Signmasters
07.2016 - 02.2018
High school -
Passaic High School