Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Guzman Rodriguez

Consumer Services
Milwaukee,WI

Summary

Customer service is the act of providing support to both prospective and existing customers. Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Demolition Operatives

Operated And Maintained Drills, Hammers, Electrica
Milwaukee, WI
01.2022 - 04.2023
  • Collected measurements and marked locations as part of project preparations.
  • Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.

Customer Services Assistant

Registers Customer Purchases On Assigned Cash
Milwaukee, WI
02.2020 - 12.2020
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.

Education

High School Diploma -

Riverside High School
Milwaukee, WI
06.2021 - 06.2021

Skills

Fluent in english and spanish

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Timeline

Demolition Operatives

Operated And Maintained Drills, Hammers, Electrica
01.2022 - 04.2023

High School Diploma -

Riverside High School
06.2021 - 06.2021

Customer Services Assistant

Registers Customer Purchases On Assigned Cash
02.2020 - 12.2020
Kiara Guzman Rodriguez Consumer Services