Kiara Hall
Mesa,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Dog Trainer
Zoom Room
Scottsdale
02.2024 - Current
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Maintained clean training arena for group classes.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
- Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
- Imparted valuable knowledge on nutrition and exercise routines to clients, contributing to overall canine health improvement.
- Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Conducted informative workshops for pet owners, promoting responsible dog ownership and effective communication methods.
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
Dog Trainer
Katys K9
Mesa, AZ
01.2022 - 01.2024
- Enhanced dogs'' obedience levels by implementing customized training programs tailored to their specific needs.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
- Conducted informative workshops for pet owners, promoting responsible dog ownership and effective communication methods.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
Receptionist
Shea Post Acute Rehabilitation Center
Scottsdale, AZ
01.2020 - 01.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Mountain View High School
Mesa, AZ05.2021
Skills
- Scheduling
- Appointment Scheduling
- Product Knowledge
- Account Updating
- Documentation
- Client Relations
- Active Listening
- Computer Proficiency
- Marketing
- Multitasking
- Team building
- Time management abilities
- Adaptability
- Animal Nutrition
- Communication Skills
Timeline
Dog Trainer
Zoom Room
02.2024 - Current
Dog Trainer
Katys K9
01.2022 - 01.2024
Receptionist
Shea Post Acute Rehabilitation Center
01.2020 - 01.2022
High School Diploma -
Mountain View High School