Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kiara Hamilton

Summary

Motivated and versatile healthcare professional with 3 years of experience in a pharmaceutical setting maintaining patient care and providing support to healthcare teams in fast-paced environments. Skilled with ability to manage stressful situations, maintain confidentiality, and support patients with compassion. Adept at communicating with patients and families to ensure a positive and supportive healthcare experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Registered Lead Pharmacy Technician

CVS Pharmacy
09.2021 - 11.2024
  • Directed on and off-site clinics to administer immunizations including influenza, Covid-19, pneumococcal and shingles vaccines
  • Managed front office functions including patient relations, check-in/check-out, and scheduling for immunization clinics
  • Supervised 10 pharmacy technicians and coordinated day-to-day assignments
  • Maintains quality and efficient workflow working under high stress and fast paced environment while working at one of .the highest-volume store locally
  • Conduct and assist patients with Covid-19 testing
  • Maintained accurate patient records and ensured confidentiality while balancing daily operations under high-stress conditions
  • Demonstrated strong problem-solving skills by addressing patient inquiries and resolving issues efficiently
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.

Leasing Specialist

The Collier Companies
06.2021 - 01.2022
  • Managed leasing documentation, contracts, and tenant information, ensuring accuracy and compliance with policies
  • Addressed and resolved tenant issues (e.g., maintenance requests, billing inquiries) efficiently, showcasing strong problem-solving abilities
  • Handled tenant complaints and disputes in a calm and professional manner

Resident Assistant

UNF Housing & Residence Life
08.2019 - 05.2021
  • Assisted residents with daily activities, providing physical and emotional support while promoting independence and well-being
  • Monitored and documented residents' conditions, including any changes in behavior or health, and communicated updates to the supervisory team
  • Developed a conflict resolution framework that decreased resident disputes by 25%, promoting a harmonious living community
  • Partnered with university departments to design impact diversity programs, benefiting over 200 students

Volunteer

Mayo Clinic
01.2018 - 03.2020
  • Coordinated with the nurse station to improve the productivity of services on the ICU floor
  • Connected with patients to inform them of hospitality services
  • Assisted different specialties such as maternity and cardiovascular floors
  • Directed a team of 4 volunteers in maintaining nurses station for productive activity
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Education

Bachelor of Science - Biomedical Sciences

University of North Florida
Jacksonville, FL
05.2021

Associate of Science - Psychology

University of North Florida
Jacksonville, FL
05-2021

Skills

  • Healthcare Navigation
  • EHR Management: EPIC
  • Pharmacology
  • Patient Advocacy
  • Medical Terminology
  • HIPAA Regulations
  • Infection Control

Certification

  • American Heart Association Basic Life Support (BLS) – American Heart Association.
  • Immunization Specialist
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board.

Timeline

Registered Lead Pharmacy Technician

CVS Pharmacy
09.2021 - 11.2024

Leasing Specialist

The Collier Companies
06.2021 - 01.2022

Resident Assistant

UNF Housing & Residence Life
08.2019 - 05.2021

Volunteer

Mayo Clinic
01.2018 - 03.2020

Bachelor of Science - Biomedical Sciences

University of North Florida

Associate of Science - Psychology

University of North Florida

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Kiara Hamilton