Gwendolyn Anderson
Ft. Pierce,FL
Summary
Experienced Pharmacy Technician with over 5 years in patient service, prescription processing, and insurance adjudication. Demonstrates expertise in patient communication, problem resolution, and HIPAA compliance. Committed to enhancing patient care and support through effective medication management and education.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Publix
Vero Beach, Florida
03.2020 - Current
- Facilitated patient assistance with prescription refills and medication inquiries.
- Processed prescription claims and resolved insurance adjudication issues for timely medication access.
- Communicated with patients, pharmacists, prescribers, and insurance providers to address concerns and coordinate care.
- Managed high-volume phone calls while delivering exceptional customer service.
- Entered and maintained patient information accurately in compliance with HIPAA regulations.
- Educated patients on prescription status, immunizations, and pharmacy services.
- Scheduled immunization appointments and supported pharmacy workflow coordination.
- Administered vaccinations as a certified immunizing technician per state regulations and company policies.
Restaurant Hostess
Loutinas Pizza
Ft. Pierce, Florida
05.2017 - 03.2020
- Delivered exceptional customer service in fast-paced environments.
- Created welcoming and positive customer experiences through attentive service and engagement.
- Coordinated communication between customers, kitchen staff, and management to enhance service flow.
- Resolved customer concerns with professionalism and efficiency.
- Demonstrated strong multitasking, communication, and organizational skills.
- Processed high-volume phone calls, ensuring accurate customer orders and timely service.
- Maintained accurate records of customer orders and transactions.
Education
Associate of Arts -
Indian River State College
Ft. Pierce, FL04-2026
Skills
- Prescription management
- Insurance compliance
- Patient engagement
- Healthcare navigation
- Data entry and documentation
- Team collaboration and time management
- Patient communication
Certification
- Health Navigator Specialist Technical Certificate (T.C.)
- Registered Pharmacy Technician – State of Florida
- Certified Immunizing Pharmacy Technician
- CPR Certification
Timeline
Pharmacy Technician
Publix
03.2020 - Current
Restaurant Hostess
Loutinas Pizza
05.2017 - 03.2020
Associate of Arts -
Indian River State College