Kiara Harrison
Pensacola,FL
Summary
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure, I’m the one to get the job done!
Well-versed in the field of customer service with background as Member Service Representative. Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with clients. Strengths include strong verbal communication, problem solving skills and ability to maintain composure under pressure. Made significant impact in previous roles by improving client satisfaction and retention rates.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Pensacola, FL
09.2020 - 09.2024
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Verified identity information on new accounts using established procedures.
- Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
- Provided guidance to members on how best to use products or services offered by the organization.
- Monitored compliance with organizational security protocols when interacting with members.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Retail Sales Associate
Ross Dress for Less
Pensacola, FL
05.2019 - 08.2020
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
Cashier
Wingstop
Pensacola, FL
05.2015 - 11.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
GED -
Haney Technical Institute
Panama City, FL09-2019
Skills
- Member correspondence
- Opening accounts
- Call center experience
- Member account management
- Point of sale system
- Merchandise upselling
- Reliability
- Team building
- Account updating
- Multi-line phone talent
Timeline
Member Service Representative
Navy Federal Credit Union
09.2020 - 09.2024
Retail Sales Associate
Ross Dress for Less
05.2019 - 08.2020
Cashier
Wingstop
05.2015 - 11.2017
GED -
Haney Technical Institute