Kiara Jackson
Phoenix,AZ
Summary
I am good with people & very friendly. I am fair with computers. I have been equipped with
customer service since 1999. & I have been working with the Call Center and Caregiver
departments for the past 5+ years. I am very out-going, love to meet new people and try new
things. I am always up to learn something new. I am a good worker with quick learning skills
and very reliable. I enjoy helping people and being able to give back to the community and
directing them to the right direction to get the proper help they need. I am really a jack of all
trades. I have my Fingerprint Clearance Card along with my First Aid/CPR card.
Overview
27
27
years of professional experience
Work History
BHT- Behavioral Health Technician
Mattie’s Care Homes
06.2025 - 10.2025
- Duties: I worked at multiple houses and dispersed client their medication- (morning), completed daily journaling Activities. I cooked, and assisted with hygiene. Also assisted with disinfecting, cleaning the house- (sweeping stairs, vacuuming, washing dishes, cleaning baseboards, cleaning refrigerator & stove, sweeping, mopping, cleaning bathrooms, wiping down tables, wiping down desks, computers, keyboards, counters, shelves, pantry) and doing clients laundry along with wiping down washer & dryer. I completed safety checks every 30 minutes to an hour. I dropped off clients at school or to their bus stop in the mornings.
BHT- Behavioral Health Technician
Camelback Kids (Group Home)
12.2023 - 06.2025
- Duties: Dispersed client their medication- (morning). I cooked breakfast, and assisted with morning hygiene. Also assisted with disinfecting, and cleaning the house- (sweeping stairs, vacuuming, washing dishes, cleaning refrigerator & stove, sweeping, mopping, cleaning bathrooms, tables, counters, and pantry) and doing clients laundry along with wiping down washer & dryer. I completed safety checks every 30 minutes to an hour.
BHT- Behavorial Health Tech
Always Best Care
05.2022 - 04.2023
- Duties: I would go to Clients house and perform duties such as helping set up Appointments and assist to those appointments. Helped assist clients with cooking, bathing (if needed), toileting (if needed), changing, & grooming (if needed). Helped assist clients with complete of errands and grocery shopping, etc. Also assisted with disinfecting, cleaning the house- (washing dishes, sweeping, mopping, wiping down tables, computers, keyboards, desk, and counters, cleaning bathrooms, vacuuming) and assisting with laundry.
Handler/ Sorter
PAC Worldwide Warehouse
11.2021 - 01.2022
- Duties: Made envelopes for Amazon in which we collected them off the conveyer belt and had to inspect and test the quality of each envelope and throw away the damaged ones. Packed all good condition envelopes in boxes and taped and packaged them up for the forklift drivers to come pick up from all stations.
Customer Service Healthcare Representative
Conduent
09.2021 - 11.2021
- Duties: Answering Inbound Calls for customers calling in with questions or regards pertaining to their applications for their government benefits. I helped complete applications over the phone while researching and finding answers to customer questions and concerns. I helped with account log ins & reset passwords for customers to be able to log in to their online application to complete application along with viewing important updates. Also helped clients with updated account informations and requirements, and due dates for required documents needed.
Specimen Accessioner
Sonora Quest Laboratories
05.2021 - 07.2021
- Duties: Seperated and Inspected customers specimens (blood, urine, Covid-19) and processed information into computer data base. Also verified all information was correct and matched from the information on computer to the information on the specimen and document attached.
Specimen Accessioner
LapCorp
02.2021 - 03.2021
- Duties: Seperated and Inspected customers specimens (blood, urine, Covid-19) and processed information into computer data base. Also verified all information was correct and matched from the information on computer to the information on the specimen and document attached.
BHT- Behavioral Health Tech
Arcadian Homes
08.2020 - 09.2020
- Duties: Dispersed client their medication- (morning, afternoon, bedtime), completed multiple daily Group Activities, answered phones, set up appointments,. I prompted and assisted with cooking, chores, group, and hygiene. Also assisted with disinfecting, cleaning the house- (washing dishes, sweeping, mopping, wiping down tables, computers, keyboards, desk, and counters) and assisting with laundry.
DCP- Direct Care Professional
Arizona/Alliance Behavior Care Homes
06.2019 - 07.2020
- Duties: Dispersed client their medication- (morning, afternoon, bedtime), completed multiple daily Group Activities, answered phones, set up appointments,. I prompted and assisted with cooking, chores, group, and hygiene. Also assisted with disinfecting, cleaning the house- (washing dishes, sweeping, mopping, wiping down tables, computers, keyboards, desk, and counters) and assisting with laundry.
Direct Sales Tech Representative
Realtor.Com
09.2018 - 04.2019
- Duties: I worked on two computer monitors which I made outbound calls on property billing majority but I answered calls that came in as well. I also made follow-up outbound calls to different brokers trying to get them to sign up for properties that were on the market that the customers signed up for or was interested in. I completed data entry information on each call made in or out. I transferred calls about their account to Collections.
CSR— Customer Service Representative
GITI FINANCIAL LLC
07.2017 - 08.2018
- Duties: I answered inbound calls majority of the time but also made outbound calls to get them to sign up for a credit card with the lowest interest rate. I completed data entry information on each call made in or out. I transferred calls about their account to Collections.
3rd Key Manager
Sheikh Shoes
09.2016 - 06.2017
- Duties: I helped with stocking shoes in the correct departments & on the correct shelves out on the floor and also in the back in the stock room. I rung up customers, did refunds and exchanges. I cleaned- (wiped down mirrors, counters, registers, benches, windows, shoe shelves). I worked with money, debit/master card transactions. I counted cash register drawer & entered transaction information. Sometimes I opened the store, closed the store, or sometimes I closed & opened.
Cashier
Rack Room Shoes
10.2016 - 02.2017
- Duties: I helped with stocking shoes in the correct departments & on the correct shelves out on the floor and also in the back in the stock room. I rung up customers, did refunds and exchanges. I cleaned- (wiped down mirrors, counters, registers, benches, windows, shoe shelves). I worked with money, debit/master card transactions.
Direct Care Provider
TCH: DCP-Direct Care Provider
08.2014 - 06.2015
- Duties: Dispersed client their medication- (morning, afternoon, bedtime). I answered phones. I cooked and personally fed them due to the fact they were all handicapped in wheelchairs. I completed their hygiene- (I showered/bathed them, dressed them, changed their diapers.) I carried them to & from their wheelchairs). I assisted with hooking up their wheelchairs for them in & out the van. Also assisted with disinfecting, cleaning the house- (washing dishes, sweeping, mopping, wiping down tables, computers, keyboards, desk, and counters) and assisting with laundry.
Cashier
WalMart
09.2014 - 01.2015
- Duties: I rung up customers, did refunds and exchanges. I bagged groceries and put them in their carts... Sometimes I assisted them to the car with their groceries if they needed help. I cleaned- (wiped down registers & belts. I worked with money, debit/master card transactions. I worked in the Customer Service department doing refunds & exchanges.
Cashier
WalMart
07.2011 - 02.2013
- Duties: I rung up customers, did refunds and exchanges. I bagged groceries and sometimes assisted them to the car with their groceries if they needed help. I cleaned- (wiped down registers & belts. I worked with money, debit/master card transactions. I worked in the Customer Service department doing refunds & exchanges.
Courtesy Clerk
Fry’s Marketplace
08.2007 - 07.2008
- Duties: I bagged groceries and put them in the customers cart. Sometimes I assisted them to the car with their groceries if they needed help. I went and got items for customers if they forgot them. I cleaned- (wiped down registers & belts. I brought in shopping carts from outside in the parking lot.
Cashier, Waitress, and Maintenance
Horton Family Restaurant
01.1999 - 05.2005
- Duties: I rung up customers and interacted with money, debit/master card transactions. I cleaned restrooms, vacuumed, cleaned tables, took customer food orders, I served customers their food & drinks.
Education
Some College - undefined
Mesa Community College
Mesa, AZ01.2012
Diploma - undefined
Compadre High School
Tempe, AZ01.2010
Skills
- Conflict de-escalation
- De-escalation strategies
- Documentation skills
- Records maintenance
- Safety management
- Time management
- Team collaboration
- Multitasking and organization
- Verbal de-escalation
- Security procedures
- Report writing
- HIPAA requirements
- Critical thinking
- Data collection and analysis
- Security guard license
- CCTV surveillance
- CCTV monitoring
- Access control
- First aid and CPR certified
Timeline
BHT- Behavioral Health Technician
Mattie’s Care Homes
06.2025 - 10.2025
BHT- Behavioral Health Technician
Camelback Kids (Group Home)
12.2023 - 06.2025
BHT- Behavorial Health Tech
Always Best Care
05.2022 - 04.2023
Handler/ Sorter
PAC Worldwide Warehouse
11.2021 - 01.2022
Customer Service Healthcare Representative
Conduent
09.2021 - 11.2021
Specimen Accessioner
Sonora Quest Laboratories
05.2021 - 07.2021
Specimen Accessioner
LapCorp
02.2021 - 03.2021
BHT- Behavioral Health Tech
Arcadian Homes
08.2020 - 09.2020
DCP- Direct Care Professional
Arizona/Alliance Behavior Care Homes
06.2019 - 07.2020
Direct Sales Tech Representative
Realtor.Com
09.2018 - 04.2019
CSR— Customer Service Representative
GITI FINANCIAL LLC
07.2017 - 08.2018
Cashier
Rack Room Shoes
10.2016 - 02.2017
3rd Key Manager
Sheikh Shoes
09.2016 - 06.2017
Cashier
WalMart
09.2014 - 01.2015
Direct Care Provider
TCH: DCP-Direct Care Provider
08.2014 - 06.2015
Cashier
WalMart
07.2011 - 02.2013
Courtesy Clerk
Fry’s Marketplace
08.2007 - 07.2008
Cashier, Waitress, and Maintenance
Horton Family Restaurant
01.1999 - 05.2005
Some College - undefined
Mesa Community College
Diploma - undefined
Compadre High School