SHARDE COLEMAN
Prairieville,US
Summary
I'm a versatile professional with hands on experience in client relations, sales, administrative roles and so much more. As a business owner, I understand practical solutions. I’m excited to bring my skills to support and grow within a dynamic team. I’m also the kind of person who thrives on learning. If there’s a credential or skill I don’t have yet, I’m proactive about gaining it. I’m committed to growing so I can contribute even more effectively.
Overview
15
15
years of professional experience
Work History
Property Manager
Palmer And Brown LLC
Gray, LA
01.2025 - Current
- Managed daily operations of multiple residential properties, ensuring high tenant satisfaction and retention.
- Developed and implemented maintenance schedules, optimizing property upkeep and reducing response times.
- Oversaw lease agreements, securing compliance with local regulations and enhancing revenue collection processes.
- Making sure daily operations are ran smoothly and every renter is safe and satisfied.
Accountant
Anointed Accounting Services
Prairieville, LA
11.2021 - Current
- Maintained accurate financial records and processed accounting transactions with attention to detail.
- Assisted with accounts payable and accounts receivable functions, including invoice processing and payment tracking.
- Reconciled financial records, verified account balances, and identified discrepancies for resolution.
- Entered and managed financial data using accounting software.
- Prepared financial reports, maintained documentation, and ensured compliance with company policies and procedures.
- Supported budgeting, expense tracking, and financial recordkeeping activities.
- Handled confidential financial information with professionalism and discretion.
- Collaborated with team members and clients to ensure accurate financial reporting and timely completion of accounting tasks.
Date Entry/Office Management
Taxes Galore
Baton Rouge, LA
02.2017 - Current
- Manage self-employment tax filings.
- Streamlined tax processes, reducing filing time by 15% and ensuring compliance.
- Utilize detailed record-keeping and data entry skills to maintain up-to-date financial records.
- Resolved complex tax issues, improving client satisfaction and reducing errors.
- Collaborate with clients to provide tailored tax solutions, enhancing client trust and retention.
- Efficiently manage office operations and data entry tasks, ensuring accuracy and timeliness; consistently maintain a positive work environment.
- Streamline data entry processes, improving accuracy and reducing errors; adept at identifying and resolving discrepancies promptly.
Customer Service Specialist
Top Notch Tax Solutions
Gonzales, LA
01.2019 - 04.2021
- Entered and maintained accurate client tax information and financial records in tax preparation software.
- Reviewed documents for completeness and accuracy, including W-2s, 1099s, identification, and supporting tax documents.
- Assisted clients with intake paperwork and gathered necessary information for tax preparation.
- Answered phone calls, scheduled appointments, and provided excellent customer service in a fast-paced office environment.
- Organized, scanned, filed, and maintained confidential client records in compliance with privacy regulations.
- Processed electronic documents and updated client databases with a high level of accuracy and attention to detail.
- Assisted tax preparers with administrative tasks, document management, and client follow-up.
- Managed incoming and outgoing correspondence while maintaining professional communication with clients and staff.
- Handled sensitive financial information with discretion and professionalism.
- Supported daily office operations to ensure efficient workflow during peak tax seasons.
- Maintained organized records to ensure quick retrieval and efficient processing.
Member States Specialist
Wellth
Remote, LA
07.2015 - 04.2018
- Manage inbound and outbound calls, resolving member issues and building strong client relationships.
- Train new team members, fostering a collaborative and knowledgeable team environment.
- Handle escalated calls, resolving conflicts to ensure high levels of member satisfaction.
- Provide tailored financial advice, guiding members towards informed financial decisions.
- Contribute to continuous improvement initiatives, enhancing team performance and member satisfaction.
Front Desk Clerk
Cloverleaf Suits
Baton Rouge, LA
05.2013 - 06.2015
- Collaborated with departments to meet guest needs, significantly boosting satisfaction scores.
- Resolved guest complaints promptly, enhancing guest experience and retention.
- Responded to online reviews within 48 hours, maintaining positive hotel reputation.
- Managed check-ins, reservations, and payments, ensuring smooth front desk operations.
- Reported maintenance issues for immediate resolution, maintaining facility standards.
- Efficiently manage front desk operations, ensuring seamless guest check-ins and check-outs while maintaining high customer satisfaction levels.
- Work closely with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are resolved promptly, enhancing overall guest experience.
Sales Associate
Target
Houma, LA
05.2011 - 03.2013
- Accurately process sales transactions, ensuring precise payment handling and customer satisfaction.
- Meet sales targets by maintaining a robust sales pipeline and effective communication.
- Manage inventory to align stock levels with daily sales demands, improving stock availability.
- Enhance customer checkout speed, leading to improved customer satisfaction and repeat business.
- Boost sales through exceptional customer service, contributing to overall store performance.
- Committed to delivering high-quality results, always punctual and reliable, ensuring tasks are completed efficiently and effectively.
- Cultivate strong customer relationships, driving repeat business and enhancing store reputation.
Education
High School Diploma - undefined
Terrebonne High School
05-2012
Skills
- Conflict Resolution
- Customer Relationship Management
- Problem Solving
- Attention to Detail
- Teamwork
- Financial Analysis
- Client Communication
- Tax Law
- Date Entry
- Inbound/Outbound Calls
- Sales
Timeline
Property Manager
Palmer And Brown LLC
01.2025 - Current
Accountant
Anointed Accounting Services
11.2021 - Current
Customer Service Specialist
Top Notch Tax Solutions
01.2019 - 04.2021
Date Entry/Office Management
Taxes Galore
02.2017 - Current
Member States Specialist
Wellth
07.2015 - 04.2018
Front Desk Clerk
Cloverleaf Suits
05.2013 - 06.2015
Sales Associate
Target
05.2011 - 03.2013
High School Diploma - undefined
Terrebonne High School