Kiara Johnson
College Station,TX
Summary
Dynamic and results-driven professional with a proven track record at Shoe Carnival, excelling in team development and strategic planning. Recognized for enhancing employee morale and streamlining inventory processes, while effectively training staff on merchandising and promotions. Adept at fostering collaboration and communication within diverse teams to achieve organizational goals.
Overview
2026
2026
years of professional experience
Work History
Department Lead
Shoe Carnival
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Team Member
Academy Sports and Outdoors
College Station, TX
02.2025 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Head Cashier
Lowes Home Improvment
Gonzales, LA
07.2022 - 04.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Team Leader
RackRoom Shoes
Gonzales, LA
08.2021 - 03.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Education
A&M Consolidated
College Station, TX2018
Skills
- Strategic planning
- Team management
- Team Training
- Multitasking strength
- Merchandising
- Promotions
- Scheduling
- Flexible schedule
- Team supervision
- Loss prevention
- Customer service
- Time management
Timeline
Team Member
Academy Sports and Outdoors
02.2025 - Current
Head Cashier
Lowes Home Improvment
07.2022 - 04.2024
Team Leader
RackRoom Shoes
08.2021 - 03.2022
Department Lead
Shoe Carnival
A&M Consolidated