Kiara Jones
Maricopa,AZ
Summary
Dedicated college student with over 7 years of proven expertise in customer service and support. Recognized for precise order processing and adept money handling, coupled with swift and amiable customer interactions. Enthusiastic about embracing fresh challenges and assuming leadership positions. Committed to continuous learning and open to constructive feedback for skill enhancement across various domains. Holds certifications in CPR, AED, as well as food and alcohol training.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Assistant
Dentists of Scottsdale
Scottsdale, AZ
01.2025 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Model Manager
Mel.Media
Scottsdale, AZ
11.2023 - Current
- Tracked industry trends to identify potential areas of growth for both the agency as a whole and its individual talents.
- Collaborated with photographers and stylists for photoshoots, ensuring high-quality results that showcased each model''s unique strengths.
- Mentored new models, providing guidance on professional development and career growth within the industry.
- Facilitated workshops on posing techniques runway walks makeup application styling choices aimed at honing modeling skills.
- Optimized model portfolios by curating high-quality images that showcased a wide range of looks suitable for various industries.
- Organized casting calls and auditions, connecting talented models with top-tier clients and job opportunities.
- Dispatched invoices upon completion of modeling tasks.
- Distributed agreements and introductory emails.
Front Desk Associate
EOS Fitness
Chandler, AZ
01.2022 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Boosted membership engagement and supplement transactions.
- Upheld maintenance standards for gym floors and locker rooms.
- Conducted outbound calls to refresh membership details.
- Processed collections payments.
Technical Support Specialist
Mindbody Inc - Booker
Scottsdale, AZ
01.2020 - 01.2022
- Provided solutions for technical problems encountered by customers.
- Enhanced payment efficiency by supporting customers in completing transactions.
- Guided customers to access lessons for self-resolution of future issues.
- Recommended strategies to improve website usability and navigation.
- Ensured customer issues were addressed through follow-up communication.
- Installed and diagnosed problems with printers, cash registers, and card readers.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Resolved 80-100 technical support inquiries per day.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
Team Member
In-n-out Burger
Glendale, AZ
01.2017 - 01.2021
- Delivered exceptional and engaging customer service.
- Executed efficient and correct order processing at register and drive-thru windows.
- Managed payment transactions with precision and accuracy.
- Executed daily cleaning tasks to support a safe and efficient environment.
Server
Abuelo’s Mexican Restaurant
Glendale, AZ
01.2018 - 01.2020
- Ensured every guest received a cordial greeting.
- Suggested a variety of appetizers, entrees, and beverages.
- Verified identification of guests requesting alcoholic drinks.
- Ensured timely service of meals and beverages to guests.
- Ensured cleanliness and sanitation of environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor - Dental Hygiene Major
Glendale Community College
Glendale, AZHigh School Diploma -
Ironwood High School
Glendale, AZ01.2016
Skills
- Cash Handling
- Customer Service
- Team Oriented
- Thrives in Fast-Paced Environment
- Equipment sterilization
- Appointment scheduling
- Professionalism and etiquette
- Cross-training capabilities
- First aid training
- Knowledgeable in Salesforce, Microsoft, Microsoft Teams, Zoom, Outlook, Hercules, Shopify, Canva, Dropbox, RingCentral, and POS systems
LANGUAGES
English
Certification
AED certified
CPR certified
AZ food handlers certified
AZ Title 4 Alcohol Certified
Timeline
Dental Assistant
Dentists of Scottsdale
01.2025 - Current
Model Manager
Mel.Media
11.2023 - Current
Front Desk Associate
EOS Fitness
01.2022 - Current
Technical Support Specialist
Mindbody Inc - Booker
01.2020 - 01.2022
Server
Abuelo’s Mexican Restaurant
01.2018 - 01.2020
Team Member
In-n-out Burger
01.2017 - 01.2021
Bachelor - Dental Hygiene Major
Glendale Community College
High School Diploma -
Ironwood High School