Kiara Jones
Covina,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring client satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting client and organizational goals. Knowledgeable and dedicated professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Paraeducator, Special Education
Pro Care Therapy
Los Angeles, CA
04.2025 - Current
- Developed and executed tailored instructional strategies to enhance learning outcomes for students with diverse needs.
- Collaborated with educators to modify instructional resources, ensuring inclusivity and accessibility for diverse learners.
- Guided students in mastering self-advocacy techniques, enabling them to express their needs confidently and clearly in educational contexts.
- Provided tailored educational and emotional guidance to students, enhancing their learning experiences and outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Assisted in implementing behavior management strategies to promote positive classroom environments.
Housing Case Manager
Self Help
Los Angeles, CA
01.2024 - 03.2025
- Led initiatives to improve service delivery and streamline client intake processes.
- Built strong relationships with local landlords to increase available housing options for clients in need..
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
Behavioral Aide
Point Quest Pediatrics
Los Angeles, CA
02.2022 - 12.2023
- Developed tailored behavior intervention strategies to enhance developmental outcomes for pediatric clients.
- Conducted interactive sessions to enhance self-regulation through anger management and conflict resolution strategies.
- Collaborated with teachers to implement behavioral interventions and instructional strategies tailored to student needs.
- Facilitated daily activities to promote social engagement and communication skills among children.
Packer Associate
Amazon
Los Angeles, CA
01.2020 - 10.2021
- Managed operation of packaging machinery to optimize workflow efficiency.
- Partnered with educators to design and implement tailored instructional strategies for individualized education programs.
- Ensured accuracy and relevance of behavior management materials utilized by teaching staff.
- Packaged customer orders accurately and efficiently to meet daily shipment goals.
- Managed over 50 customer calls on average daily.
Call Center Representative
Gap Inc Direct
Sacramento, CA
09.2017 - 12.2019
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed high call volumes while ensuring customer satisfaction through effective communication techniques..
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume call flows efficiently, reducing wait times and improving service delivery.
- Resolved customer inquiries with accuracy, while managing over 50 customer calls per day.
Education
No Degree - Medical Assistant
UEI
Los Angeles, CA08.2021
High School Diploma -
Perris Lake High School
Perris, CA03.2017
Skills
- Data acquisition
- Effective collaboration
- Literacy Support
- Social Skills Development
- Engaged listening skills
- Documentation and Reporting
- Motor Skills Development
- Assistive Technology
- Awareness of accessibility needs
- Small group instruction
- Collaborative teamwork
Accomplishments
Recognized by management for reliability and strong work ethic.
Certification
Received positive feedback from customers for professionalism and friendliness.
Timeline
Paraeducator, Special Education
Pro Care Therapy
04.2025 - Current
Housing Case Manager
Self Help
01.2024 - 03.2025
Behavioral Aide
Point Quest Pediatrics
02.2022 - 12.2023
Packer Associate
Amazon
01.2020 - 10.2021
Call Center Representative
Gap Inc Direct
09.2017 - 12.2019
No Degree - Medical Assistant
UEI
High School Diploma -
Perris Lake High School