Kiara Laws
Stevensville,MD
Summary
Dedicated Customer Service and Health care professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant
DiLorenzo Tricare Health Clinic-Pentagon
10.2020 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Dental Technician/Administrative Assistant
Air National Guard
09.2017 - Current
- Monitored supply inventory and ordered more ahead of schedule to prevent lost time.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed new patient registrations in software to create accurate and comprehensive records.
Dental Office Receptionist
Walter Reed Army Medical Center
03.2019 - 10.2020
- Answered phone calls and messages for 15 -physician military medical treatment facility, scheduling appointments, and handling patient inquiries.
- Conducted patient intake interviews, recording and documenting relevant information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Guest Service Representative
European Wax Center
06.2015 - 09.2017
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Maintained neat and orderly front desk and lobby area to uphold center standards.
Food and Beverage Supervisor
Kings Dominion Amusement Park
05.2014 - 06.2015
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
Education
Bachelor of Science - Biology
Morgan State University
Baltimore, MD06.2016
High School Diploma -
Springbrook High School
Silver Spring, MD06.2012
Skills
- Data Verification
- Data Gathering
- Providing Customer Support
- Microsoft Excel
- Medical Records Management
- Resolving Issues
Certification
- Certified Dental Assistant
- MD Radiology License
- First Aid/CPR Certified
- Security Secret Clearance
Timeline
Dental Assistant
DiLorenzo Tricare Health Clinic-Pentagon
10.2020 - Current
Dental Office Receptionist
Walter Reed Army Medical Center
03.2019 - 10.2020
Dental Technician/Administrative Assistant
Air National Guard
09.2017 - Current
Guest Service Representative
European Wax Center
06.2015 - 09.2017
Food and Beverage Supervisor
Kings Dominion Amusement Park
05.2014 - 06.2015
Bachelor of Science - Biology
Morgan State University
High School Diploma -
Springbrook High School
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