Kiara Lewis
Grand rapids,MI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Line Equipment Supervisor
Praxis Packaging, 7650 Caterpillar
Grand Rapids, MI
01.2021 - 03.2025
- Supervised equipment operations, ensuring compliance with safety standards and operational protocols.
- Conducted regular maintenance checks on machinery to minimize downtime and enhance performance.
- Trained and mentored team members on equipment handling and best practices for efficiency.
- Coordinated equipment scheduling to optimize utilization across production lines effectively.
- Collaborated with cross-functional teams to address equipment issues promptly, maintaining production continuity.
- Analyzed equipment performance data to identify trends and recommend enhancements for productivity.
- Inspected and checked outgoing orders for quality control.
- Streamlined inventory management with accurate record-keeping and timely ordering of parts and supplies.
Housekeeping
Embassy Suites, 710 Monroe Ave
Grand Rapids, MI
08.2019 - 02.2020
- Cleaned a good amount of rooms in certain amount of time
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Assisted in reducing guest complaints by diligently inspecting rooms for maintenance, housekeeping, and safety issues.
- Provided essential housekeeping services, creating clean and comfortable home environments for clients.
Associate
Amazon, 2900 Corporate Way
Palmdale, FL
10.2018 - 06.2019
- Operated order fulfillment systems to accurately pick and pack items for shipment.
- Collaborated with team members to streamline inventory management processes.
- Ensured compliance with safety standards and best practices in warehouse operations.
- Implemented quality control measures to minimize errors during order processing.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
Manager in Training
Mcdonalds, 415 28th st
Grand Rapids, MI
03.2016 - 09.2018
- Trained and mentored new team members to enhance operational efficiency and customer service skills.
- Developed employee schedules based on store needs, ensuring optimal coverage during peak hours.
- Analyzed sales data to identify trends, adjusting merchandise displays for improved customer engagement.
- Maintained compliance with health and safety regulations, fostering a safe environment for customers and staff.
- Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
- Led cross-functional teams to drive strategic initiatives and enhance operational efficiency.
- Built strong relationships with customers through positive attitude and attentive response.
- Trained and mentored team members on cash handling procedures and best practices.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Crew Host
Craigs cruisers, 5730 clyde park ave
Kentwood, MI
04.2015 - 02.2016
- Hosted birthday parties
- In charge of lazer tag
- Made food for the buffet
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Collaborated with kitchen and waitstaff to coordinate timely service during peak hours.
- Resolved guest inquiries and complaints efficiently, boosting customer satisfaction.
- Monitored dining area for cleanliness and organization, ensuring compliance with health guidelines.
- Assisted in promotional events planning, increasing guest engagement and restaurant visibility.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Answered phone calls to take orders, give information and document reservations.
- Advised customers about special offerings and menu items to help drive sales.
Education
Esthetician Certificate - Cosmetology
Austin's Beauty College
Clarksville, TN12-2020
High School Diploma -
East Kentwood High School
Kentwood, MI05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint resolution
- Microsoft Office Suite
Timeline
Line Equipment Supervisor
Praxis Packaging, 7650 Caterpillar
01.2021 - 03.2025
Housekeeping
Embassy Suites, 710 Monroe Ave
08.2019 - 02.2020
Associate
Amazon, 2900 Corporate Way
10.2018 - 06.2019
Manager in Training
Mcdonalds, 415 28th st
03.2016 - 09.2018
Crew Host
Craigs cruisers, 5730 clyde park ave
04.2015 - 02.2016
Esthetician Certificate - Cosmetology
Austin's Beauty College
High School Diploma -
East Kentwood High School