Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Kiara Lugo

Kissimmee,FL

Summary

Motivated sales rep. and assistant manager with 4 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Hungry Howies Pizza & Subs
Kissimmee, FL
12.2023 - 03.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.

Sales Representative

Happy & healthy insurance
Kissimmee, FL
02.2022 - 07.2023
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Analyzed customer feedback to improve products and services.
  • Provided technical support for customers using the company's products or services.
  • Researched competitors' products, prices, and sales techniques.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Collaborated with other departments such as marketing, finance, logistics.
  • Identified opportunities for cross-selling additional products and services.
  • Performed regular follow-ups with prospects to close deals in a timely manner.

Education

Associate of Arts - Business

Valencia College
Poinciana, FL
04-2025

Skills

  • Product and Service Knowledge
  • Sales Monitoring
  • Employee Performance Evaluations
  • Employee Scheduling
  • Task Delegation
  • Operations Management
  • Customer Relations
  • Sales Strategies
  • Meeting Facilitation
  • Strategic Planning
  • Sales Reporting
  • Employee Performance Evaluation

Affiliations

  • Urban Gardening
  • Poetry

Accomplishments

  • Valedictorian of my graduating class
  • A/B honor roll all throughout high school

Languages

English
Professional
Spanish
Professional

Timeline

Assistant Manager

Hungry Howies Pizza & Subs
12.2023 - 03.2024

Sales Representative

Happy & healthy insurance
02.2022 - 07.2023

Associate of Arts - Business

Valencia College

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Kiara Lugo