Kiara Maiben
Customer Service Representative
Dorchester,MA
Summary
Professional with strong background in brand representation, adept at fostering team collaboration and driving results. Skilled in customer engagement, product promotion, and building brand loyalty. Known for adaptability and reliability, consistently meeting changing needs and delivering impactful outcomes.
Overview
5
5
years of professional experience
Work History
Package Handler
FedEx
Boston, Massachusetts
08.2025 - Current
- Ensured timely processing of shipments through effective team collaboration.
- Scanned and sorted packages by destination and service type using handheld scanner.
- Reported lost or damaged items to supervisors immediately upon discovery.
- Adhere to company policies for secure package handling.
Brand Ambassador
Museum Of Illusions
Boston, MA
11.2024 - 06.2025
- Educated visitors on museum exhibits while addressing inquiries and enhancing understanding.
- Maintained cleanliness and organization of exhibit spaces and communal areas.
- Boosted sales and brand visibility through direct marketing strategies.
- Cultivated a welcoming environment by demonstrating enthusiasm for art and illusions.
Brand Ambassador
WNDR Museum
Boston, MA
01.2024 - 09.2024
- Enhanced visitor experience through collaboration with team members.
- Engaged visitors using interactive exhibits and guided tours.
- Established relationships with existing and potential customers.
- Maintained cleanliness and organization of promotional spaces for optimal presentation.
Cashier
Dollar Tree
Boston, MA
09.2022 - 06.2023
- Efficiently processed customer transactions in fast-paced retail setting.
- Promoted loyalty programs to enhance sales potential through excellent customer service.
- Collaborated with team members to restock shelves and optimize product displays.
- Greeted customers and addressed inquiries regarding store products and services.
Busser
The Pearl
Boston, MA
07.2021 - 10.2021
- Delivered food and beverages promptly to enhance guest experience.
- Ensured smooth service flow through effective communication with team members.
- Handled customer inquiries and requests with professionalism and courtesy.
- Maintained cleanliness of dining area to uphold restaurant standards.
Education
High School Diploma -
Boston Arts Academy
Dorchester, MA06.2021
Skills
- Collaborative teamwork
- Analytical problem solving
- Detail-oriented approach
- Clear communication
Timeline
Package Handler
FedEx
08.2025 - Current
Brand Ambassador
Museum Of Illusions
11.2024 - 06.2025
Brand Ambassador
WNDR Museum
01.2024 - 09.2024
Cashier
Dollar Tree
09.2022 - 06.2023
Busser
The Pearl
07.2021 - 10.2021
High School Diploma -
Boston Arts Academy