Kiara Maldonado
Orlando,FL
Summary
A dedicated professional with over seven years of experience across security, retail, warehouse, and hospitality. Skilled in leadership, team management, and operational efficiency, I currently lead a security team, manage events, and train staff. My background in retail and customer service has strengthened my communication and problem-solving abilities, allowing me to lead teams effectively and maintain high operational standards. I am eager to contribute my skills and grow in a dynamic work environment.
Overview
12
12
years of professional experience
Work History
Security Guard
The Harris Group LLC - Bishop Moore Catholic High
Orlando, FL
10.2024 - Current
- Supervised a team of 4+ security personnel, managing daily operations and ensuring compliance with safety protocols.
- Coordinated security for events such as sports games and church gatherings, assigning tasks and strategizing responses.
- Patrolled school grounds to maintain a safe and secure environment for students, staff, and visitors.
- Monitored and reviewed security camera footage to detect and prevent unauthorized activities.
- Verified identities and managed access control to restricted areas.
- Conducted routine security checks on entrances, exits, and high-traffic areas to ensure security measures were upheld.
- Responded to security concerns, disturbances, and emergencies with professionalism and composure.
- Assisted in coordinating security operations and enforcing safety protocols across various settings.
- Supported the training of new security personnel, ensuring adherence to procedures and best practices.
- Documented incidents, completed reports, and provided recommendations to enhance security measures.
General Merchandiser
Target
Kissimmee, FL
02.2023 - 10.2024
- Greet and assist guests, personalizing interactions to meet their individual needs.
- Provide product knowledge and solutions to enhance the overall shopping experience.
- Maintain sales floor accuracy by ensuring proper zoning, signage, and stock levels.
- Execute sales plans, planograms, revisions, and promotional setups to drive sales.
- Process price changes, RFID scans, and inventory audits to ensure accuracy.
- Manage backroom operations, including stocking, organization, and processing deliveries.
- Adhere to safety protocols and compliance standards to ensure a secure environment.
- Support guest services by assisting with cashier duties, order pickups, and Drive Up services.
Warehouse Associate
Amazon
Orlando, FL
04.2022 - 02.2023
- Efficiently received, organized, and stored inventory to maintain a streamlined warehouse environment.
- Picked, packed, and prepared customer orders for shipment, ensuring accuracy and timeliness.
- Loaded boxes onto trucks, verifying that deliveries were completed on schedule.
- Utilized scanners to track inventory and verify product details, ensuring accuracy.
- Followed operational procedures and on-screen prompts to complete tasks in an efficient manner.
- Identified and troubleshot issues to maintain workflow efficiency and minimize disruptions.
- Conducted quality checks to ensure that products met company standards before shipment.
Front End Associate
Walmart
Orlando, FL
06.2021 - 04.2022
- Processed customer payments accurately using computerized cash registers.
- Assisted customers by answering questions and providing information on store policies and procedures.
- Greeted and engaged customers to ensure a positive shopping experience.
- Maintained clean and organized checkout areas to optimize efficiency.
- Performed general cleaning tasks to uphold store standards and ensure a tidy environment.
Housekeeping Supervisor
Ecobrite Services
Orlando, FL
01.2020 - 06.2021
- Oversaw daily workflow, ensuring employees understood tasks and responsibilities.
- Monitored employee productivity, provided coaching, and addressed performance issues.
- Resolved customer complaints and operational challenges in an efficient and timely manner.
- Acted as a liaison between employees and upper management, facilitating clear communication.
- Maintained store cleanliness through sweeping, mopping, dusting, and organizing.
- Conducted inspections to ensure company standards were upheld and customer satisfaction was met.
- Trained new hires, providing guidance on procedures, expectations, and company standards.
Crew Trainer
McDonald's
Kissimmee, FL
05.2013 - 01.2020
- Prepared and cooked food according to company standards and safety guidelines.
- Ensured proper food handling, storage, and compliance with health regulations.
- Processed customer transactions efficiently using cash and POS systems.
- Delivered exceptional customer service, ensuring a positive experience for every guest.
- Maintained a clean and organized work environment, adhering to company standards.
- Accurately bagged orders and handed them to customers, ensuring attention to detail.
- Trained and mentored crew members, ensuring proficiency in daily tasks.
- Assessed team skills and provided support to enhance performance and efficiency.
Education
High School Diploma -
El Redentor Educative Center
Orlando, FLSkills
- Leadership and team management skills honed through years of experience in dynamic environments
- Adept at overseeing daily operations, managing teams, and ensuring adherence to safety protocols
- Proven ability to handle emergency situations, resolve conflicts, and provide clear direction for team members
- Proficient in security monitoring systems, access control, and surveillance technologies
- Strong communication skills, with the ability to build rapport with team members and customers in high-pressure situations
- Skilled in organizational tasks such as inventory management, event coordination, and maintaining operational compliance
- Expertise in customer-focused problem-solving, multitasking, and time management
- Experienced in training and mentoring staff to improve performance and ensure customer satisfaction
References
References available upon request.
Timeline
Security Guard
The Harris Group LLC - Bishop Moore Catholic High
10.2024 - Current
General Merchandiser
Target
02.2023 - 10.2024
Warehouse Associate
Amazon
04.2022 - 02.2023
Front End Associate
Walmart
06.2021 - 04.2022
Housekeeping Supervisor
Ecobrite Services
01.2020 - 06.2021
Crew Trainer
McDonald's
05.2013 - 01.2020
High School Diploma -
El Redentor Educative Center
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