Kiara Marrera Espinal
Bronx,NY
Summary
Accomplished Dispatch Supervisor at GVC LTD, adept in transportation coordination and employee training, significantly enhanced team performance and customer satisfaction. Skilled in personal hygiene assistance, showcasing a compassionate approach to patient care. Excelled in route planning and safety, ensuring efficient and secure operations. Experienced Bus Attendant with 5 years of experience supervising passengers on board, particularly travelers with special physical or mental needs. Promoted passenger safety during trips by enforcing established guidelines.
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
11
11
years of professional experience
Work History
Dispatch Supervisor
GVC LTD
12.2023 - 09.2024
- Supervised team of 80 employees and provided training focused on maximizing overall performance.
- Evaluated and adjusted over 32 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Directed dispatching, routing, and tracking o 40 fleet vehicles.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Modernized communications systems to improve productivity, reliability and efficiency.
School Bus Matron
GVC LTD
09.2019 - 12.2023
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced new york safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Checked to make sure students boarded correct bus, particularly for younger children.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Helped load and unload disabled and non-ambulatory passengers.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Monitored behavior of children on bus and at loading areas and intervened to address conflicts and bullying.
Home Health Aide
White Glove Community Care
06.2018 - 06.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Home Health Aide
Eagle Home Care
12.2013 - 03.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Education
No Degree -
Manhattan Bridges High School
Manhattan, NY06-2012
Skills
- Transportation Coordination
- Attendance documentation
- Tracking of man hours
- Employee Training
- Route Planning
- Incident Reporting
- Customer Relations
- Data Entry
- Child Supervision
- Passenger Safety
- Parent Communication
- CPR training
- Special Needs Support
- Feeding Assistance
- Personal Hygiene Assistance
- Meal Preparation
- Patient Care
- Documentation
- Medication organization
Timeline
Dispatch Supervisor
GVC LTD
12.2023 - 09.2024
School Bus Matron
GVC LTD
09.2019 - 12.2023
Home Health Aide
White Glove Community Care
06.2018 - 06.2022
Home Health Aide
Eagle Home Care
12.2013 - 03.2022
No Degree -
Manhattan Bridges High School
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