Kiara Marshall
Malone,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Citizen Advocates
Malone, NY
12.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Mentor
Community Connections of Franklin County
Malone, New York
09.2024 - 01.2025
- Encouraged continuous learning, fostering a growth mindset
- Maintained open and honest communication, fostering trust and safe space for mentees
- Empowered mentees to navigate challenges, fostering problem-solving skills and critical thinking
- Served as positive role model to adolescents requiring guidance
- Provided guidance on how best to navigate through challenging situations both inside and outside of school environments
- Built relationships with youth by planning and participating in activities together
- Facilitated skill development through workshops, resources, and practical exercises
Front Desk Agent
Holiday Inn Express
Malone, New York
02.2024 - 10.2024
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Greeted customers in a friendly and professional manner, while providing excellent customer service
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily
- Greeted customers in a professional and friendly manner
- Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay
- Handled cash, credit and debit card transactions accurately
- Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions
Office Assistant
New York State Department Of Corrections
Malone, NY
12.2023 - 02.2024
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace
- Streamlined communication between departments for better collaboration and increased productivity
- Expedited document processing with accurate data entry and timely filing
- Increased customer satisfaction by providing professional and courteous front desk support
Teacher's Aide
Malone Central Schools
Malone, NY
09.2022 - 12.2023
- Supported student learning objectives through personalized and small group assistance
- Promoted physical, mental and social development using classroom games and activities
- Supported classroom activities, tutoring, and reviewing work
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security
- Took daily attendance, notifying classroom teacher immediately of student absences
- Participated in professional development opportunities and attended in-services and seminars
Insurance Biller
Eye Care For The Adirondacks
Plattsburgh, NY
05.2022 - 09.2022
- Reviewed and verified addresses, phone numbers, names, ages, and values
- Checked documentation for accuracy and validity on updated systems
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Made contact with insurance carriers to discuss policies and individual patient benefits
- Posted payments to accounts and maintained records
- Communicated effectively with staff members of operations, finance and clinical departments
CNA
Alice Hyde Medical Center
Malone, NY
12.2019 - 08.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
Education
Completed coursework towards High School -
Franklin Academy High School
Malone, NYSkills
- Positive Reinforcement Methods
- Concept Promotions
- Records Preparation
- Materials Management
- Organizing and Distributing Materials
- Computer and Microsoft Office Skills
Timeline
Direct Support Professional
Citizen Advocates
12.2024 - Current
Mentor
Community Connections of Franklin County
09.2024 - 01.2025
Front Desk Agent
Holiday Inn Express
02.2024 - 10.2024
Office Assistant
New York State Department Of Corrections
12.2023 - 02.2024
Teacher's Aide
Malone Central Schools
09.2022 - 12.2023
Insurance Biller
Eye Care For The Adirondacks
05.2022 - 09.2022
CNA
Alice Hyde Medical Center
12.2019 - 08.2022
Completed coursework towards High School -
Franklin Academy High School