Kiara Mercado
Bronx,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position.
Overview
12
12
years of professional experience
Work History
Home Health Aide
Friends & Family Home Care
05.2022 - 02.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
Personal Care Assistant
First Care Of New York
07.2013 - 12.2015
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Customer Service Representative
Jackson Hewitt
01.2011 - 06.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
Associate of Applied Science - Medical Assisting
Monroe College
The Bronx, NY06.2024
Skills
- Range of Motion Exercises
- Personal Grooming Care
- Patient Care
- Personal Care Assistance
- ADL Support
- Patient Transport
- Recording Vital Signs
- Interpersonal Communications
- Fluent in English and Spanish
- Customer services
- Team player
- Proficient in Microsoft Word
certifications
- CPR, March 2023
- Patient Care Technician February 2015
- Phlebotomy/ EKG Technician February 2015
- Nursing Assistant January 2015
related coursework
- Medical Terminology
- Medical Assistants I and II with Lab
- Medical Coding and Billing for the Medical Assistant
- Clinical Laboratory Procedures with Lab
- ECG and Phlebotomy with Lab
Volunteer
Volunteer 50 HR
VA Medical Center Hospital
423 E 23rd Street New York N.Y. 10010
internship
internship at Doctor Urgent Medical Care
as a Medical Assistant
10/17/2023 To 11/20/2023
Timeline
Home Health Aide
Friends & Family Home Care
05.2022 - 02.2023
Personal Care Assistant
First Care Of New York
07.2013 - 12.2015
Customer Service Representative
Jackson Hewitt
01.2011 - 06.2011
Associate of Applied Science - Medical Assisting
Monroe College
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