LATONYA Hall
Chicago,IL
Summary
To secure a position where I can utilize my skills in healthcare offering advancement, challenging professional growth in a clinical and practical healthcare environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Home Health Aide
02.2007 - Current
- Assisted clients with daily needs such as, cleaning, preparing meals, laundry services, general errands, scheduling appointments
- Built loyal clientele through friendly interactions and consistent appreciation.
Unit Secretary
John Stroger Hospital
04.2022 - 07.2022
- Processed medical insurance claims and payments.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Access Representative
Northwestern Memorial
09.2019 - 02.2021
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Contacted patients on annual renewal dates to offer assistance. Validating Healthcare insurance. Register patients.
Mental Health Floater
Victor C. Neumann
12.2011 - 03.2013
- Assisted developmentally disable clients with daily needs in a residential setting such as, preparing meals,
- Recreational activities, cleaning, provided assistance with administering medication
Senior Teller/Financial Service Representative
Hawthorn Credit Union
11.2006 - 02.2007
- Assisted members with checking and savings accounts, audited vault, balanced teller drawers and the
- A.T.M., opened new accounts as well as processed loans
- Maintain high standards of customer service during high-volume, fast paced operations.
Teller Supervisor
Bridgeview Bank and Trust
09.2005 - 01.2006
- Audited vault and teller drawers, opened and closed Branch, assisted customers with current accounts, created leads to generate new business .Assisted management with inventory control and stock ordering, resolved all complaints promptly and professionally.
Education
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Computer System Institute
2015
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Everest College
2012
Certified Nursing Assistant - undefined
Kennedy King College
1997
Skills
- (RMA) Register Medical Assistant - Pending
- Lotus Notes
- Windows – All current applications
- Universal Safety Procedures
- Sterilization
- Dental Terminology
- Microsoft Office
- Front Desk Reception
- HIPAA Trained
- Vital Signs
- Various Lab Procedures
- X-rays
- Patient Preparation
- Tray Set-ups
- Composites
- Impressions
- Charting
- OSHA Trained
- Household Management
- Mobility Support
- Healthcare Education
- Proper Staffing
- Clinical Documentation and Reporting
- Light Housekeeping
- Report Observations
- High Blood Pressure Management
- ADL Support
- Patient Transport
- Mental Stimulation
- Observe Behaviors
- Clinical Information Systems
- First Aid and Safety
- Sanitizing Surfaces
- Stroke Patient Care
- Quality Education
- Patient and Family Interaction
- Electronic Medical Record Software
- Recording Vital Signs
- Bed Transfers
- Activities of Daily Living (ADLs)
- Patient Rapport
- Range of Motion Exercises
- Documentation
- Medical Reminders
- ADLs Assistance
- Compassionate Client Care
- Safety Behaviors
- Medical Terminology and Equipment
Certification
(CEHRS) Certified Electronic Health Records- Completed Typing 40 (WPM)
Medical Terminology- Completed Power point
(CPT) Certified Phlebotomy Technician- Completed
(EKG) Certified EKG TECH. – Pending
Timeline
Unit Secretary
John Stroger Hospital
04.2022 - 07.2022
Patient Access Representative
Northwestern Memorial
09.2019 - 02.2021
Mental Health Floater
Victor C. Neumann
12.2011 - 03.2013
Home Health Aide
02.2007 - Current
Senior Teller/Financial Service Representative
Hawthorn Credit Union
11.2006 - 02.2007
Teller Supervisor
Bridgeview Bank and Trust
09.2005 - 01.2006
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Computer System Institute
undefined
Everest College
Certified Nursing Assistant - undefined
Kennedy King College
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