Airica Luckette

• Changed bed linens and maintained a clean living environment for the client's safety.
• Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
• Maintained confidentiality of patient information at all times as per HIPAA regulations.
• Instructed family members regarding proper home care techniques and infection control procedures.
• Participated in developing individualized care plans based on medical orders and assessments.
• Administered medications as instructed by physician or nurse practitioner.
• Engaged patients in recreational activities such as reading books or playing games.
• Recorded daily notes about client conditions, treatments provided and progress made.
• Transported clients to doctor appointments and social events.
• Assisted in ambulation and exercise routines for clients.
• Assisted with personal care activities, such as bathing, dressing and grooming.
• Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
• Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
• Monitored vital signs such as temperature, pulse rate, blood pressure .
• Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
• Reported any changes in the client's physical or emotional condition to supervisor immediately.
• Provided companionship and monitored health condition of clients.
• Took initiative to ensure all tasks were completed efficiently within the designated time frame.
• Prepared meals and snacks according to prescribed diets.
• Helped clients move in bed, stand or walk using proper body mechanics techniques.
• Assisted clients with bathing, dressing and incontinence care.
• Documented care provided and submitted notes to supervisor.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Improved patient outlook and daily living through compassionate care.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
• Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
• Tracked and reported clients' progress based on observations and conversations.
• Managed patient transportation and appointment scheduling.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Maintained clean and well-organized environment for client happiness and safety.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Recognized emergency situations and implemented appropriate procedures.
• Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
• Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
• Assisted with client personal care needs to foster independence and well-being.
• Helped client with medication self-administration.
• Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
• Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
• Dressed, groomed and fed patients with limited physical abilities to support basic needs.
• Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
• Directed patients in prescribed exercises or in use of braces or artificial limbs.
• Provided entertainment and companionship through conversation, reading, and board games.
• Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
• Cared for disabled children or children with sick or disabled parents.
• Maintained records of patient care, progress or problems to report and discuss observations.
• Planned, prepared or served meals to patients according to prescribed diets.
• Delivered high level of assistance with cooking, meal preparation and shopping.
• Transported individuals to medical appointments and assisted with errands.
• Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
• Planned optimal meals based on established nutritional plans.
• Administered prescribed medications under direction from physician.
• Documented patient status and reported changes in care needs.
• Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
• Assisted clients with proper exercises and rehabilitation.
• Accompanied clients to doctors' offices or on other trips outside home.
• Provided patients and families with emotional support and instruction.
• Checked patients' pulse, temperature and respiration.

• Monitored student progress and provided feedback for improvement.
• Created an environment conducive to learning while managing challenging behaviors.
• Provided instruction and guidance to students in the absence of a regular teacher.
• Integrated technology into lessons whenever possible.
• Monitored student progress throughout the day.
• Implemented differentiated instruction strategies based on individual student needs.
• Served as a mentor for new substitute teachers when necessary.
• Organized lesson plans and activities for students.
• Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
• Adapted teaching methods to accommodate diverse learning styles.
• Participated in professional development programs related to education topics.
• Participated in staff meetings and professional development workshops.
• Supported special needs students by providing individual instruction as needed.
• Implemented school policies and procedures in the classroom.
• Maintained a safe learning environment by enforcing school rules and regulations.
• Collaborated with other teachers to ensure student success.
• Administered tests and assessments according to school guidelines.
• Developed creative learning strategies to engage all types of learners.
• Maintained accurate records of student attendance and performance.
• Ensured that each student had access to appropriate materials and resources.
• Encouraged positive behavior among students through effective communication techniques.
• Assisted with classroom management issues when needed.
• Provided feedback on assignments or projects given by the regular teacher.
• Maintained accurate records of student performance, attendance and behavior.
• Promoted a safe and secure atmosphere within the classroom setting.
• Provided classroom instruction outlined in teacher's lesson plans.
• Established and enforced rules for behavior and procedures to maintain order among students.

• Received daily delivery instructions and route assignments from dispatch.
• Checked tires for proper inflation before leaving on each route.
• Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
• Adhered to all applicable traffic laws while driving delivery vehicle.
• Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
• Loaded, secured, and unloaded cargo in a safe and timely manner.
• Provided excellent customer service by answering inquiries about products or services being delivered.
• Ensured accurate completion of all paperwork associated with deliveries.
• Performed pre-trip inspections of delivery vehicle according to company guidelines.
• Monitored fuel level throughout shift and refueled when necessary.
• Verified accuracy of items loaded onto truck against shipping documents.
• Responded promptly to emergency situations involving vehicles or personnel on the roadways.
• Assisted warehouse personnel in packing orders when necessary.
• Communicated regularly with dispatch regarding any delays or issues encountered on routes.
• Maintained accurate records of goods delivered and collected payments as required.
• Drove safely in all weather conditions including rain, snow, sleet, ice.
• Managed inventory levels during deliveries by verifying load counts against shipping manifests.
• Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
• Cleaned interior and exterior of delivery vehicle at end of shift as needed.
• Stayed up-to-date on changing local roads and construction areas that may affect routes.
• Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
• Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
• Delivered rush merchandise on tight schedules to meet customer targets.
• Obeyed traffic laws and follow established traffic and transportation procedures.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Utilized street maps to plan and determine most efficient routes.
• Notified customers of delays to decrease calls to support.
• Inspected vehicle and maintained gas, oil and water levels.

•Delivering packages, connecting service centers, and loading and unloading shipments

• Performed pre-trip inspections of delivery vehicle according to company guidelines.
• Loaded, secured, and unloaded cargo in a safe and timely manner.
• Adhered to all applicable traffic laws while driving delivery vehicle.
• Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
• Cleaned interior and exterior of delivery vehicle at end of shift as needed.
• Maintained accurate records of goods delivered and collected payments as required.

• Delivering packages

• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Provided exceptional customer service to ensure customer satisfaction.
• Resolved customer complaints promptly and efficiently.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Provided accurate information about products and services to customers.

• Ensured compliance with all applicable laws, regulations and standards governing home health care services.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Educated families about available resources for home health care services in the local community.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Monitored vital signs, including blood pressure, temperature and pulse rate.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
• Administered prescribed medications on a timely basis following care plan instructions.
• Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.

• Resolved customer complaints professionally in accordance with company policy.
• Greeted customers and answered any questions they had about the store's products and services.
• Issued receipts, refunds, credits or change due to customers.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Balanced daily transactions on a computerized point-of-sale system.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Ensured compliance with all safety regulations within the store environment.
• Stocked shelves with merchandise when needed.
• Followed company security procedures for handling large sums of money.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Performed other duties as assigned by management.
• Conducted price checks for special orders or discounts as requested by customers.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Answered customer inquiries regarding store policies and procedures.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Helped with purchases and signed customers up for rewards program.
• Collected payments and provided accurate change.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Answered customer questions and provided store information.
• Worked closely with front-end staff to assist customers.
• Discounted purchases by scanning and redeeming coupons.
• Helped customers find specific products, answered questions, and offered product advice.
• Used suggestive selling techniques to promote add-on sales.
• Processed sales transactions to prevent long customer wait times.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Verified customer age requirement for alcohol or tobacco purchases.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Learned roles of other departments to provide coverage and keep store operational.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Maintained work area and kept cash drawer organized.
• Counted and balanced cashier drawers.
• Greeted customers promptly and responded to questions.
• Welcomed customers, offering assistance to help find store items.
• Processed customer payments quickly and returned exact change and receipts.
• Answered customers' questions and provided information on store procedures or policies.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Processed returned merchandise by strictly following store return and exchange procedures.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Offered customers carry-out service at completion of transaction.
• Checked personal identifications during alcohol and tobacco sales.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Built and maintained productive relationships with employees.
• Answered phone calls to assist customers with questions and orders.

• 3.5 GPA
• Completed online course on (insert name of course here)
• Projects and Research:
• Online Learning and MOOCs:
• Publications and Presentations:
• Academic Achievements and Honors:
• Ranked in Top 10% of class

• Publications and Presentations: