Kiara Nicastro-Hanford
Ilion
Summary
Dynamic and dedicated professional with extensive experience in creating safe, engaging environments for children. Proven expertise in client and child welfare through work with Healthy Families/ICAN, leveraging advanced problem-solving skills and active listening to drive meaningful improvements. Versatile background includes roles as a pharmacy technician at Walgreens, chiropractic assistant, and substitute daycare provider, highlighting meticulous attention to detail and strong relationship-building capabilities. Reliable and results-driven caregiver with substantial experience in early childhood education and development, equipped with exceptional communication, problem-solving, and conflict resolution skills.
Overview
7
7
years of professional experience
Work History
Substitute Daycare Provider
Rich's Little Tykes
Ilion
10.2018 - Current
- Worked collaboratively with other daycare providers to ensure best possible outcomes for the children
- Provided safe and nurturing environment for children of various ages
- Utilized creative methods of teaching including storytelling, arts and crafts projects, songs and games
- Developed strong relationships with parents, colleagues, and children
- Managed multiple tasks simultaneously while demonstrating excellent time management skills.
Receptionist/Chiropractic Assistant
Mountain Chiropractic
Herkimer/Utica, NY
10.2024 - 03.2026
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Managed inventory of office supplies to ensure consistent availability and operational efficiency.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Implemented electronic health record management systems, improving data accuracy and retrieval speed.
- Trained new staff on office procedures, fostering a collaborative team environment.
- Fostered close connections with patients to enhance care experience and trust.
- Facilitated patient preparation for appointments by securing individuals onto decompression tables and ensuring proper setup for Softwave therapy.
- Coordinated patient setup to ensure accurate x-ray imaging.
- Maintained cleanliness of floors, treatment rooms, and chiropractic equipment to support patient health and safety.
Family Resource and Support Specialist
Healthy Families / ICAN
Utica, NY
07.2023 - 04.2024
- Established positive relationships with clients by providing emotional support and guidance.
- Provided education about child development stages, parenting techniques, financial management, nutrition.
- Conducted home visits to assess the safety of the environment and provide additional support when needed.
- Collaborated with other professionals to ensure that client needs were met in a timely manner.
- Implemented strategies designed to reduce stress levels within the family system.
- Actively participated in training sessions related to best practices for working with families.
- Monitored progress of clients on an ongoing basis and provided feedback to team members regarding any changes or updates needed.
Pharmacy Technician
Walgreens
Ilion
06.2019 - 06.2023
- Complied with state regulations to maintain safe, clean pharmacy
- Resolved customer service issues in a timely manner
- Processed payments for prescription orders via cashiering responsibilities utilizing POS systems
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction
- Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
Education
Bachelor Of Arts (B.A.) - Applied Psychology
SUNY Polytechnic Institute
USAssociate In Arts (A.A.) - Applied Psychology
Mohawk Valley Community College
05-2020
Skills
- Effective Working Relationships
- Patient Confidentiality
- Experienced with insurance workflows
- Complex Problem-Solving
- Active Listening
- Task Prioritization
Timeline
Receptionist/Chiropractic Assistant
Mountain Chiropractic
10.2024 - 03.2026
Family Resource and Support Specialist
Healthy Families / ICAN
07.2023 - 04.2024
Pharmacy Technician
Walgreens
06.2019 - 06.2023
Substitute Daycare Provider
Rich's Little Tykes
10.2018 - Current
Associate In Arts (A.A.) - Applied Psychology
Mohawk Valley Community College
Bachelor Of Arts (B.A.) - Applied Psychology
SUNY Polytechnic Institute