KIARA POWELL
Chattanooga,TN
Summary
Resilient professional with expertise in behavioral health, crisis intervention, and conflict de-escalation. Experienced in enforcing protocols, effective communication, and incident documentation while maintaining composure in high-pressure situations. Committed to upholding safety and order, ready to contribute as a Correctional Officer in ensuring a secure correctional facility.
Overview
13
13
years of professional experience
Work History
Behavioral Health Technician
Erlanger Behavioral Hospital
Chattanooga, TN
04.2026 - Current
- Use crisis intervention and de-escalation techniques to help manage volatile situations and maintain a safe environment.
- Conducted regular safety checks every 15 minutes, observed and documented changes in patient behavior or condition to ensure timely interventions.
- Co-led therapeutic, recreational, and life-skills groups, fostering patient engagement and promoting skill development.
- Assist patients with daily living needs, including hygiene, meals, and maintaining organized living areas.
- Recorded vital signs, treatment responses, and patient interactions in EMR systems to maintain accurate patient records and support care continuity.
Team Leader
Volkswagen Chattanooga
Chattanooga, TN
05.2022 - 04.2025
- Established performance expectations, monitored goal progress, and delivered constructive feedback for team development.
- Resolved team conflicts and fostered a positive, collaborative, inclusive work environment.
- Delegated responsibilities according to team members' strengths and areas of expertise.
- Cultivated professional relationships with team members to address and resolve issues promptly.
Technical Support Representative (Remote)
Conduent
Chattanooga, TN
01.2017 - 03.2022
- Guided customers to resolve software and hardware issues, ensuring clear communication and effective solutions.
- Troubleshot complex technical problems, delivering prompt support that enhanced overall customer satisfaction.
- Maintained up-to-date product knowledge and accurately documented customer interactions in case management system for future reference.
Cashier / Assistant Manager
Wendy's Fast Food
Detroit, MI
06.2013 - 12.2016
- Delivered efficient, friendly customer service, fostering positive relationships that encouraged repeat business.
- Supported inventory management, ensured store cleanliness, and enhanced product presentation.
- Accurately counted cash drawers and monitored transactions to ensure compliance with company policies.
Education
Associate of Science - Health Sciences
Ultimate Medical Academy
Clearwater, FLSkills
- Crisis intervention
- Conflict resolution
- Patient advocacy
- Patient progress tracking
- Needs assessment
- Conflict resolution
- Team collaboration
- Customer relationship management
- Technology training
- Patient support and de-escalation
Timeline
Behavioral Health Technician
Erlanger Behavioral Hospital
04.2026 - Current
Team Leader
Volkswagen Chattanooga
05.2022 - 04.2025
Technical Support Representative (Remote)
Conduent
01.2017 - 03.2022
Cashier / Assistant Manager
Wendy's Fast Food
06.2013 - 12.2016
Associate of Science - Health Sciences
Ultimate Medical Academy