Kiara Prince
Summary
Knowledgeable and dedicated professional with extensive experience in social customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Analyst - Airports Safety Programs & SMS
JetBlue
05.2023 - Current
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Identified and resolved problems through root cause analysis and research.
Supervisor - Airport and Ground Operations
JetBlue
05.2014 - Current
- Oversaw daily above and below ground operations at busy Washington, DC metropolitan area airport with 35 daily departures and arrivals and 140 employees.
- Monitored and executed safety and security programs to ensure safe and secure workplace for crew, customers, business partners, aircraft, facilities, and ground service equipment - responsible for meeting federal and local requirements.
- Responsible for resolving and handling escalated issues with customers and/or staff.
- Supported, coached, and trained crew.
- Strategically identified operational challenges and implement improvements to maximize and ensure success of performance initiatives.
- Supported management in executing operational strategies and assumed Manager/General Manager responsibilities when not available.
- Ensured that policies and procedures were conducted in accordance with SAPQ and applicable federal regulations and standards.
- Evaluated daily shift schedules and assignments to ensure maximum efficiency of 80% during regular and 100% during irregular operations.
- Composed technical documents and reports for interactions with FAA, DOT and other government agencies.
- Addressed urgent issues, including medical emergencies and flight operation obstacles, as both first responder and emergency management leader.
- Worked flexible hours; night, weekend, and holiday shifts.
Claims Resolution Analyst
CoreStaff - United Airlines
09.2012 - 10.2013
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Managed over 10 extensive baggage handling failure claims per day.
- Researched claims and incident information to deliver solutions and resolve problems.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments and policy coverage.
Education
Bachelor Of Arts - Liberal Studies - Management
Peirce College
Philadelphia, PABachelor of Arts - Mass Communication
University of West Georgia
Carrollton, GASkills
- CSM Certification of High Performance
- Microsoft Office Suite
- Time Management
- Verbal and Written Communication
- Multitasking and Prioritization
- Strong Analytical and Problem Solving Skills
- Administrative and Office Support
- Team Management and Supervision
- Critical thinking
- Cultural awareness
- Staff Management
- Sales and marketing
- Liaising
Certification
CSM Certificate of High Performance
Timeline
Analyst - Airports Safety Programs & SMS
JetBlue
05.2023 - Current
Supervisor - Airport and Ground Operations
JetBlue
05.2014 - Current
Claims Resolution Analyst
CoreStaff - United Airlines
09.2012 - 10.2013
Bachelor Of Arts - Liberal Studies - Management
Peirce College
Bachelor of Arts - Mass Communication
University of West Georgia
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