Elsa Alvarado
Dallas,TX
Summary
Bilingual Professional with Experience in Legal and Customer Service, seeking opportunities to work.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
SMS Analyst (Safety Managment System)
Viva Aerobus
Mexico
12.2019 - 12.2020
- Transitioned from flight attendant to office based safety analyst role.
- Monitored and analyzed safety reports and trends.
- Collaborated with internal departments to implement preventive measures.
- Maintained safety databases and prepared monthly safety performance reports.
Flight Attendant Cabin Chief
Viva Aerobus
Mexico
12.2016 - 12.2020
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
- Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
- Used excellent customer service skills in addressing passengers' needs.
Flight Attendant
Magnicharters Monterrey
Mexico
03.2016 - 08.2016
- Ensured passenger safety by conducting pre-flight safety checks and demonstrations.
- Assisted passengers with boarding procedures and luggage management.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Learned emergency protocols and practiced drills to maintain readiness for any situation.
- Resolved passenger conflicts and medical emergencies during flights.
Legal Assistant
Public Defender's Office
Mexico
2012 - 2014
- Managed case files and maintained organized legal documents for attorneys.
- Collaborated with clients to gather information and provide updates on case status.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
Education
Bachelor Degree in Law -
Intertech University
Mexico01-2014
GED -
Universidad Autonoma De Nuevo Leon
Mexico01-2010
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Teamwork and collaboration
Certification
- EF SET English Certificate (Level Upper Intermediate B2)
Languages
Spanish
English
Timeline
SMS Analyst (Safety Managment System)
Viva Aerobus
12.2019 - 12.2020
Flight Attendant Cabin Chief
Viva Aerobus
12.2016 - 12.2020
Flight Attendant
Magnicharters Monterrey
03.2016 - 08.2016
Legal Assistant
Public Defender's Office
2012 - 2014
Bachelor Degree in Law -
Intertech University
GED -
Universidad Autonoma De Nuevo Leon