Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elsa Alvarado

Dallas,TX

Summary

Bilingual Professional with Experience in Legal and Customer Service, seeking opportunities to work.

Overview

2021
2021
years of professional experience
1
1
Certification

Work History

SMS Analyst (Safety Managment System)

Viva Aerobus
Mexico
12.2019 - 12.2020
  • Transitioned from flight attendant to office based safety analyst role.
  • Monitored and analyzed safety reports and trends.
  • Collaborated with internal departments to implement preventive measures.
  • Maintained safety databases and prepared monthly safety performance reports.

Flight Attendant Cabin Chief

Viva Aerobus
Mexico
12.2016 - 12.2020
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
  • Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
  • Used excellent customer service skills in addressing passengers' needs.

Flight Attendant

Magnicharters Monterrey
Mexico
03.2016 - 08.2016
  • Ensured passenger safety by conducting pre-flight safety checks and demonstrations.
  • Assisted passengers with boarding procedures and luggage management.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Learned emergency protocols and practiced drills to maintain readiness for any situation.
  • Resolved passenger conflicts and medical emergencies during flights.

Legal Assistant

Public Defender's Office
Mexico
2012 - 2014
  • Managed case files and maintained organized legal documents for attorneys.
  • Collaborated with clients to gather information and provide updates on case status.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.

Education

Bachelor Degree in Law -

Intertech University
Mexico
01-2014

GED -

Universidad Autonoma De Nuevo Leon
Mexico
01-2010

Skills

  • Microsoft office
  • Analytical thinking
  • MS Excel
  • Time management
  • Teamwork and collaboration

Certification

  • EF SET English Certificate (Level Upper Intermediate B2)

Languages

Spanish
English

Timeline

SMS Analyst (Safety Managment System)

Viva Aerobus
12.2019 - 12.2020

Flight Attendant Cabin Chief

Viva Aerobus
12.2016 - 12.2020

Flight Attendant

Magnicharters Monterrey
03.2016 - 08.2016

Legal Assistant

Public Defender's Office
2012 - 2014

Bachelor Degree in Law -

Intertech University

GED -

Universidad Autonoma De Nuevo Leon
Elsa Alvarado