Kiara Pruna
Miami,FL
Summary
Motivated Dental Receptionist with experience handling all front desk responsibilities with care. Proficient in appointment scheduling, Patient Record management, and insurance claims processing. Committed to supporting the ultimate patient experience and creating a positive environment by communicating with team members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Front Desk Manager
David M Adelman DDS
01.2021 - Current
- Greet and check in patients in a friendly manner resulting in positive patient experiences.
- Check out patients and collect co-pays when necessary, ensuring smooth and efficient payment processing.
- Verify insurance information and eligibility as needed, providing accurate billing information.
- Process insurance claims and verify coverage, communicating effectively with insurance providers on behalf of patients.
- Manage patient records, ensuring accuracy and completeness of all personal and medical information.
- Maintain the calendar and schedule new appointments based on doctor's availability.
- Answer telephone calls and address patient inquiries with clarity and professionalism.
Customer Service Manager
LHS Network
03.2015 - 12.2021
- Maintained accurate and current customer account data with manual forms and digital information updates.
- Operated a multi-line telephone system to independently handle over 70 calls a day.
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
High School Diploma -
Zion-Benton Township High School
Dental Assistant -
Florida Career College
Skills
- Bilingual
- Time management and multitasking
- Insurance Verification and Billing
- Patient record and insurance claim management
- Appointment Scheduling
- Proficiency with dental software and computer systems
- Knowledge of dental terminology and procedures
- Data entry
Certification
- BLS (CPR and AED)
- Radiology DANB
- OSHA and HIPPA
Timeline
Dental Front Desk Manager
David M Adelman DDS
01.2021 - Current
Customer Service Manager
LHS Network
03.2015 - 12.2021
High School Diploma -
Zion-Benton Township High School
Dental Assistant -
Florida Career College
- BLS (CPR and AED)
- Radiology DANB
- OSHA and HIPPA
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