Vanessa Cortez
Austin
Summary
- My name is Vanessa and this is a little about me.I am bilingual and i have 9 years of experience in costumer service. i am also a Lead Dental Assistant and love to work with patients and make sure i satisfied their needs
- Customer service associate with 8 years of experience providing friendly and efficient service to customers while maintaining an organized and efficient office environment
- Responsible for ensuring all documentation is in order
- Exceptional call center representative with 8 years of experience providing professional customer service, delivering excellent time management, and multitasking
- I have 3 yrs experience of First Article Inspection
- Offered advice and guidance bilingually in English and Spanish.
Overview
17
17
years of professional experience
Work History
Front Desk Manager/Dental Assistant
Glow Pediatric Dentistry
Pflugerville, TX
07.2023 - Current
- Oversaw daily front desk operations, ensuring efficient patient flow and appointment scheduling.
- Trained and mentored staff on customer service best practices and office protocols.
- Implemented process improvements to enhance patient satisfaction and reduce wait times.
- Managed inventory of dental supplies, optimizing procurement processes for cost efficient
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Scheduled and confirmed patient appointments.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Lead Dental Assistant
Manor Dental Associates
Manor, TX
04.2015 - 06.2023
- Received positive feedback from patients for the quality of cleaning and engaging communication
- Provided excellent customer service in the dental office
- Added an additional 15 new patients to the practice's client database.
- Communicated with patients to schedule appointments and identify dental needs, increasing patient compliance in teeth cleaning by 100%
- Covered for partners who were out of town, ensuring continued patient services
- Monitored patient health and performed preventive care.
- Sterilization instruments and follow HIPPA Requirments
- CPR Certified (current)
First Article Inspector and Shipping and Receiving
Cortec Precision Sheetmetal
Round Rock, TX
07.2010 - 12.2015
- Creating a checklist of everything that needs to be inspected will help ensure that nothing is missed.
- Carefully examining the initial products for measurements, dimensions as for the blue Prints
- Making sure my task was completed by the end of the day
- Collect and enter Data
- Corresponding to Emails and costumers
- Acomplished more then needed FAI in the day
- Answering Phones. making sure the costumer was satisfied
- Always kept a clean enviorment and always on time
- Shipping part making sure what was the task was done by the end of the day
- Packaging lables, created labes and part mark
- Kept up with inventory and checklist
Shipping
Athena Manufacturing
Austin, TX
05.2009 - 02.2010
- Packaging and driver
- Inventory and some aerospace
- Part mark and forklift handler
- Partime summer school job but always completed my work
Education
RDA -
Everest institute
Austin, TX07.2015
High school Diploma - undefined
Lyndon B Johnson High School
Austin, TX06.2008
Skills
- Customer service
- Communication skills
- Microsoft word
- Leadership
- Bilingual
- Microsoft excel
- English
- Payment Processing
- Insurance Verification
- Data Entry
Timeline
Front Desk Manager/Dental Assistant
Glow Pediatric Dentistry
07.2023 - Current
Lead Dental Assistant
Manor Dental Associates
04.2015 - 06.2023
First Article Inspector and Shipping and Receiving
Cortec Precision Sheetmetal
07.2010 - 12.2015
Shipping
Athena Manufacturing
05.2009 - 02.2010
High school Diploma - undefined
Lyndon B Johnson High School
RDA -
Everest institute