Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Pugh

Brooklyn,NY

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team reach project goals. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

6
6
years of professional experience

Work History

Supervisor

Pressed
04.2024 - 08.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Shift Lead

Juice Generation
04.2023 - 08.2023
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Analyzed sales figures and identified areas for improvement.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Freshly made a diverse array of healthy juices, smoothies, shots, and acai bowls throughout each shift.

Shift Lead

Venchi Italian Chocolates And Gelato
11.2021 - 08.2022
  • Worked different stations to provide optimal coverage and meet production goals.
  • Created wide variety of hot and cold drinks daily with consistent positive customer satisfaction scores.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Completed cash and credit card transactions accurately using POS software.
  • Trained and mentored new employees to maximize team performance.

Barista

Starbucks
02.2021 - 11.2021
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.

Sales Associate

5 Below
01.2019 - 04.2020
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Education

Bachelor of Arts - Mass Communications

Howard University
05.2026

High School Diploma -

Brooklyn High School Of The Arts
06.2022

Skills

  • Adaptability
  • Production Reporting
  • Issue Resolution
  • Camera Operations
  • Idea Development and Brainstorming
  • Policy and Procedure Adherence
  • Adobe Creative Suite
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Microsoft
  • Goal-Oriented

Timeline

Supervisor

Pressed
04.2024 - 08.2024

Shift Lead

Juice Generation
04.2023 - 08.2023

Shift Lead

Venchi Italian Chocolates And Gelato
11.2021 - 08.2022

Barista

Starbucks
02.2021 - 11.2021

Sales Associate

5 Below
01.2019 - 04.2020

Bachelor of Arts - Mass Communications

Howard University

High School Diploma -

Brooklyn High School Of The Arts

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Kiara Pugh