Kiara Ramirez
Fort Worth,Texas
Summary
Aiming to fulfill a role within a dynamic team. A motivated employee aiming to enhance great customer experiences. Multi-tasker with high attention to detail and surroundings.
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
2
2
years of professional experience
Work History
Team Member
Cinemark Theaters
Fort Worth, TX
05.2024 - 08.2024
- Assisted customers with ticket purchases and concessions to enhance overall guest experience.
- Maintained cleanliness and organization of theater facilities to ensure a welcoming environment.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to prepare theaters for showings, ensuring timely readiness.
- Provided support during peak hours, adapting quickly to changing customer demands and workflows.
- Monitored inventory levels of snacks and beverages, reporting shortages to management for restocking.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
FOH Team Member
Van Leeuwen LLC
Fort Worth, TX
11.2023 - 02.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Operated point-of-sale system efficiently, processing orders and payments accurately.
- Maintained cleanliness and organization of front-of-house areas, adhering to health and safety standards.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Contributed to inventory management by restocking supplies and monitoring stock levels regularly.
- Handled customer inquiries and resolved complaints promptly, enhancing overall satisfaction.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Observed health code regulations and internal policies for cleaning and sanitizing.
Boba Barista
Happy Lemon
Fort Worth, Texas
04.2022 - 07.2022
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Bachelor of Science - Audiology And Speech Language Pathology
University of North Texas
Denton, TX05-2028
Skills
- Critical Thinking
- Cleaning and Sanitizing
- Multitasking and Organization
- Adaptability and Flexibility
- Customer Service
- Teamwork and Collaboration
- Detail-Oriented
- Teamwork and collaboration
- Problem-solving
- Positive attitude
- Attention to detail
- Cash handling
- Fluent in English & Spanish
- Learning American Sign Language
Timeline
Team Member
Cinemark Theaters
05.2024 - 08.2024
FOH Team Member
Van Leeuwen LLC
11.2023 - 02.2024
Boba Barista
Happy Lemon
04.2022 - 07.2022
Bachelor of Science - Audiology And Speech Language Pathology
University of North Texas