Kiara Rawls
McKinney,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Apex Systems
Las Colinas, TX
08.2022 - 07.2023
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Made outbound calls to obtain account information.
Claims Specialist
Globe Life And Accident Insurance Company
McKinney, TX
09.2014 - 07.2022
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Documented specific claims by completing and recording forms, reports and logs.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
Education
High School Diploma -
T. Davis Independent
Plano, TX06.2009
Skills
- Account Management
- Report Generation
- Customer Order Management
- Complaint Resolution
- Good Communication Skills
- Customer Relations
- Process Optimization
- Problem Resolution
- Telephone Etiquette
- Customer Relationship Management (CRM)
- Call Centers
- Customer Service
- System Analysis
- Root Cause Analysis
- Trend Analysis
Timeline
Customer Service Specialist
Apex Systems
08.2022 - 07.2023
Claims Specialist
Globe Life And Accident Insurance Company
09.2014 - 07.2022
High School Diploma -
T. Davis Independent
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