Summary

Overview

Work History

Education

Skills

Timeline

Kiara Roman

Orlando,FL

Summary

Proactive and customer-focused, I excelled at McDonald’s by enhancing customer satisfaction and team productivity. Leveraging strong multitasking and clear communication skills, I led by example in service excellence and efficiency, contributing to a positive work environment. Trained new staff, ensuring high-quality customer engagement and maintaining rigorous cleanliness standards.

Overview

1

1

year of professional experience

Work History

Crew Member

Mcdonald’s

05.2024 - 03.2025

Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Improved customer satisfaction by providing friendly and efficient service at the register.
Cleaned and maintained all areas of restaurant to promote clean image.
Provided excellent customer service by greeting customers and meeting quality expectations.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Promoted a positive work environment through effective communication and teamwork among staff members.
Assisted other team members to achieve goals.
Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Trained new team members on procedures, customer service, and sales techniques.
Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Education

Boone High School

Orlando, FL

Skills

Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Problem-solving

Clear communication
Cash handling
Cleaning
Attention to detail
Customer engagement

Timeline

Crew Member

Mcdonald’s

05.2024 - 03.2025

Boone High School