Kiara Romano
Middlesex
Summary
Resourceful and detail-oriented Business Administration Alumni with 8 years of experience in customer service including hospitality, proficiency with FOSSE software and accounting tasks such as billing and inventory management. History of leadership through facilitating freshman courses, mentoring peers, and contributing to campus traditions. Passionate about data analysis, bookkeeping, and multitasking, ready to leverage diverse experience in dynamic business environments.
Overview
7
7
years of professional experience
Work History
FRONT DESK ATTENDANT
Marriott (Moxy Hotels)
12.2022 - 06.2025
- Check guests in and out of the hotel using FOSSE software
- Consistently adhered to brand standards, resulting in a 10% increase in positive guest feedback and satisfaction scores.
- Handled payment processing and provided customers with receipts, proper bills, and change
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards
- Utilized various software and tools that increased occupancy rates by 20%, contributing directly to revenue growth.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Collaborated closely with team members to achieve project objectives and meet deadlines
- Gathered and analyzed guest feedback, leading to a 7% improvement in overall satisfaction ratings by addressing recurring issues.
- Take guests' food and beverage orders, serve food, and bartend while maintaining cleanliness and food safety
WPC 101 Facilitator (Internship)
Arizona State University
08.2022 - 12.2022
- Increased student participation by 25% through interactive presentations, incorporating real-world examples and multimedia to enhance engagement and comprehension.
- Assessed student performance through coursework evaluation, ensuring alignment with academic standards and learning objectives
- Provided one-on-one mentorship to guide students through their first year, offering academic support and personal development advice
SERVICE RECEPTIONIST
Fullerton Ford Dealership
04.2022 - 07.2022
- Maintained client accounts by obtaining, recording, and updating personal/ financial information while ensuring GLBA compliance
- Streamlined payment processing, reducing late fee discrepancies by 15% and ensuring timely recording of financial data for budgeting and forecasting reports.
- Improved document retrieval efficiency by 20% by implementing an organized filing system and digitizing records, reducing the time spent on administrative tasks.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems
- Managed appointment scheduling while reducing missed appointments by 10% through better communication and reminder systems.
- Balanced daily cash flows with zero discrepancies, ensuring smooth financial operations at the start and close of each day.
HOSTESS/ WAITRESS
Ferraro's Restaurant and Pizzeria
08.2018 - 07.2020
- Utilized POS system to total meal costs and add taxes for final bill calculation
- Improved inventory management, reducing stockouts by 15% and ensuring a 20% reduction in over-ordering by optimizing tracking systems.
- Handled cash payments and reconciled daily transactions accurately
- Resolved any customer complaints or issues quickly and professionally
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ05-2025
Skills
- Data entry and analysis
- Excel and SQL
- FOSSEE
- Salesforce
- Social media marketing
- Artificial Intelligence
- Email Correspondence
- Client engagement
- Microsoft platforms
- Marketing Research
- Conversion Optimization
- Budget Development
Timeline
FRONT DESK ATTENDANT
Marriott (Moxy Hotels)
12.2022 - 06.2025
WPC 101 Facilitator (Internship)
Arizona State University
08.2022 - 12.2022
SERVICE RECEPTIONIST
Fullerton Ford Dealership
04.2022 - 07.2022
HOSTESS/ WAITRESS
Ferraro's Restaurant and Pizzeria
08.2018 - 07.2020
Bachelor of Arts - Business Administration
Arizona State University
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