Kiara Rozier
Newark,New Jersey
Overview
4
4
years of professional experience
Work History
Specialist
Apple Garden State Plaza
10.2021 - Current
- Sustaining a 5 Net Promoter Score for each customer helped because of Utilization of Connect and Personalize and Apple Steps of Service
- Collaborating with roles across the store to implement action plans for the team to improve the customer experience
- A mentor for specialists, influencing/spreading knowledge through routinely connect and checks
- Active role model for the team and a leader in implementing the new shopping strategies given to us
- Improved customer satisfaction through proactive problem-solving and efficient complaint resolution.
- Developed training materials to enhance team proficiency and productivity with new products
Training ISE
Apple Garden State Plaza
08.2024 - 01.2025
- Onboarded 25+ new hires
- Planned, organized and coordinated the learning environment
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive learning environment by collaborating with Experts Pros, Leads to gain insight and timely communication on training information.
- Utilized strong communication abilities during presentations which led to increased understanding of new products among the store
- Analyzed problems and developed effective improvement plans in alignment with quarter focuses
Regional Account Manager
Statewide Management on behalf of Verizon
05.2021 - 09.2021
- Door to Door Business Sales (phone, internet and cable)
- Acquire customers, manage accounts, build pipeline of customers
- Build, manage and train a team of whom I interview
- Cold calling, professional business conversations over phone
- Learn all knowledge of Verizon Business products and services
Education
BS - Supply Chain Management
Rutgers Business School
Newark, NJ05.2022
Skills
- Providing and receiving feedback
- Time management
- Multitasking abilities
- Knowledgeable on Apple products and services
- Analytical thinking
- Supporting multiple customers experience
- Expert in Apple Intelligence
- Team performance improvement
Timeline
Training ISE
Apple Garden State Plaza
08.2024 - 01.2025
Specialist
Apple Garden State Plaza
10.2021 - Current
Regional Account Manager
Statewide Management on behalf of Verizon
05.2021 - 09.2021
BS - Supply Chain Management
Rutgers Business School
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