Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shevelle Smith

Shevelle Smith

Military
El Paso,TX

Summary

Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Reliable employee seeking client manager position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Specialist

US Army
El Paso, Texas
05.2019 - Current
    • Followed all company policies and procedures to deliver quality work.
    • Listened and responded to customer requests and forwarded necessary information to superiors.
    • Interpreted clients' needs and introduced services to fit specific requirements.
    • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
    • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.

Attractions Operator

Universal Orlando
Orlando, FL
05.2018 - 06.2019
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.

Cashier

Wendy's Restaurant
Orlando, FL
08.2017 - 07.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.

Pizza Cook

Papa John's Pizza
Palatka, FL
11.2016 - 08.2017
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times.

Education

Bachelor of Science - Criminal Justice/ Psychology

University of Maryland Global Campus
Adelphi, Maryland
09.2023

High School Diploma -

Palatka High School
Palatka, FL
05.2017

Skills

  • Special Assignments
  • Documenting Sessions
  • Microsoft PowerPoint
  • Providing Feedback
  • Inbound Phone Calls
  • Promotions Programs
  • Personalized Customer Service

Timeline

Specialist

US Army
05.2019 - Current

Attractions Operator

Universal Orlando
05.2018 - 06.2019

Cashier

Wendy's Restaurant
08.2017 - 07.2018

Pizza Cook

Papa John's Pizza
11.2016 - 08.2017

Bachelor of Science - Criminal Justice/ Psychology

University of Maryland Global Campus

High School Diploma -

Palatka High School

Similar Profiles

CREATE PROFILE
Shevelle SmithMilitary