Kiara Sivells
Portsmouth,VA
Summary
Dynamic Missile Maintenance Technician with a security clearance and expertise in electrical troubleshooting. Proven track record in leading digital transformation initiatives at the Army, enhancing efficiency and client satisfaction. Skilled in equipment calibration and fostering strong team collaboration, consistently achieving project goals while maintaining high safety standards.
Experienced with missile maintenance and system diagnostics. Utilizes technical skills to ensure operational efficiency and safety. Strong understanding of troubleshooting and repairing advanced missile systems.
Professional technician equipped to excel in missile maintenance. Adept in diagnostics, repairs, and safety protocols, ensuring operational efficiency and reliability. Strong focus on teamwork and adaptability, consistently delivering precise results. Known for technical expertise and problem-solving skills, ready to meet demands of complex systems and evolving challenges.
Knowledgeable [Desired Position] with solid background in missile maintenance and system diagnostics. Adept at performing routine and complex maintenance tasks, ensuring operational readiness and safety. Demonstrated expertise in troubleshooting and repairing missile systems and components.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Missile Maintenance Technician
Army
108th ADA 1-7th BN
03.2024 - Current
- Learned safety protocols for missile maintenance and handling procedures.
- Assisted in routine inspections of missile systems and components.
- Supported senior technicians in troubleshooting operational issues effectively.
- Maintained accurate inventory records of maintenance supplies and equipment.
- Developed comprehensive checklists for routine inspections, facilitating consistency across all team members'' work processes.
- Supervised assembly and placement of large-scale artillery systems prior to launch.
DTS Lead
Army
108th ADA 1-7th BN
03.2024 - Current
- Led cross-functional teams to execute digital transformation strategies effectively.
- Analyzed system performance data to identify areas for process improvement.
- Developed and implemented standard operating procedures for project workflows.
- Collaborated with stakeholders to ensure alignment on project objectives and timelines.
- Kept vehicles clean and well maintained.
- Trained junior team members on best practices in digital technology solutions.
- Streamlined DTS processes by implementing new software solutions, reducing errors and increasing efficiency.
- Developed strong partnerships with clients through effective relationship building and consistent delivery of successful projects.
- Increased client satisfaction by managing projects according to budget, timeline, and scope requirements.
- Fielded customer questions and complaints and rectified issues.
Warehouse Worker
Amazon
5045 Portsmouth Blvd, Chesapeake, VA 23321
02.2023 - 06.2023
- Operated forklifts and hand trucks to transport materials efficiently within warehouse.
- Maintained accurate inventory records using warehouse management systems.
- Inspected incoming shipments for quality assurance and compliance with specifications.
- Trained new staff on safety protocols and operational procedures.
- Coordinated order fulfillment processes to ensure timely delivery of products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Led team meetings to discuss performance metrics and address operational challenges.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Customer Service Representative
Lowes Home Improvment
4040 Victory Blvd, Portsmouth, VA 23701
02.2021 - 05.2022
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely and accurate responses to customer needs.
- Collaborated with team members to streamline processes and enhance service delivery efficiency.
- Documented customer interactions in CRM system, maintaining accurate records for future reference.
- Trained new staff on company policies, procedures, and best practices in customer service.
- Conducted follow-ups with customers to ensure satisfaction and gather feedback for improvement.
- Analyzed customer feedback data to identify trends and recommend actionable improvements in service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Wendys Restaurant
3904 Victory Blvd, Portsmouth, VA 23701
06.2017 - 08.2020
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Managed point-of-sale system, facilitating smooth checkout experiences for customers.
- Trained new staff on operational procedures and customer interaction best practices.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Monitored inventory levels at the checkout to assist in restocking efforts as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Woodrow Wilson
Portsmouth, VASkills
- Electrical troubleshooting
- Security clearance
- Hydraulic systems proficiency
- Precision measurement
- Equipment calibration
- Launch procedures
- Tool maintenance
Accomplishments
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
Certification
- Licensed [Job Title] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
Timeline
Missile Maintenance Technician
Army
03.2024 - Current
DTS Lead
Army
03.2024 - Current
Warehouse Worker
Amazon
02.2023 - 06.2023
Customer Service Representative
Lowes Home Improvment
02.2021 - 05.2022
Cashier
Wendys Restaurant
06.2017 - 08.2020
High School Diploma -
Woodrow Wilson