Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Sowell

Virginia Beach,VA

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

13
13
years of professional experience

Work History

Operations Specialist

US Navy
10.2011 - Current
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Collected, arranged, and input information into database system.

Customer Service Representative

Qualfon Call Center
11.2021 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, increasing loyalty and repeat business.

Education

Bachelor of Science - Animal Behavior And Ethology

Unity Environmental University
08.2026

Skills

  • Operational Efficiency
  • Planning and coordination
  • Cross-Functional Communication
  • Project Management
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Written and oral communication

Timeline

Customer Service Representative

Qualfon Call Center
11.2021 - 10.2023

Operations Specialist

US Navy
10.2011 - Current

Bachelor of Science - Animal Behavior And Ethology

Unity Environmental University

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Kiara Sowell