Kiara Terry
Philadelphia,PA
Summary
Administrative fast learning individual with 7+ years in food service as well as customer service. Showing team-oriented nature and expertise to handle diverse tasks always looking for opportunities to grow. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Bakery Manager
Spread Bagelry
08.2022 - Current
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained and controlled inventory of baked goods.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Coordinated catering orders for special events such as weddings or corporate functions while maintaining exceptional levels of customer satisfaction throughout the entire process.
- Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
- Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
Brand Ambassador
PHL Airport
12.2021 - 08.2022
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Ensured all food service orders got delivered throughout all terminals of the airport A-F
- Managing over 20 employees at once, scheduling while ensuring sales are being
- Interacted with customers to gather feedback and promote brand awareness.
- Delivered exceptional customer service to provide positive experience throughout sales process.
Pretzel Maker
TGI The Grove
09.2021 - 07.2022
- Setting up production at 4am & making product to last the whole shift
- Making the dough, twisting & baking the product
- Ensuring all customers are satisfied & all employees meet the requirements to help the team run a successful business
- Cleaned work surfaces throughout the day to keep facility sanitary at all times.
- Stocked, prepped, and cleaned bakery to complete daily opening and closing duties.
- Maintained high standards of hygiene and cleanliness in the kitchen to comply with health and safety regulations.
- Baked fresh bread and pastries to fulfill customer needs and orders.
- Utilized effective problem solving skills to troubleshoot issues in a timely fashion.
- Consistently produced high-quality products that exceeded customer expectations.
- Prepared and baked cakes, cookies, pies, and desserts according to recipes.
- Trained new staff on proper baking methods and use of equipment.
- Kept bakery items fresh by rotating and adjusting temperatures.
Assistant General Manager
Wendy's
11.2017 - 06.2022
- Job description was to operate the store & make sure everything ran smoothly
- That consists of overseeing the staff, customer service & support being handing as well as customer complaints
- I handled payroll & ran successfully store visits to ensure the store meets criteria.
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Oversaw the training of new employees on job responsibilities and expectations.
- Coordinated employee schedules according to availability and approved shift changes.
- Tracked company inventory and noted item shortages for future product orders.
- Notified employees of policy and procedure changes to promote overall compliance.
- Taught company procedures to new employees and increased progress by identifying areas of weakness.
- Analyzed data from surveys and reports to identify trends or opportunities for improvement.
- Managed daily operations including ordering supplies, managing budgets, resolving issues as they arise.
- Created weekly schedules to optimize staffing and maximize labor costs.
- Facilitated regular meetings with staff to review goals, discuss challenges, and provide feedback.
- Successfully managed a team of 10+ employees, ensuring high levels of customer service and food quality.
- Generated reports on operational expenses, budget variances, sales trends.
- Directed hiring, training, and scheduling of food service personnel.
- Managed daily food service operations including staff scheduling, customer service, inventory control, and meal preparation.
- Conducted frequent checks to verify consistent, high-quality food service.
- Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Collaborated with management personnel to plan marketing, advertising and special restaurant functions.
- Cooked food by tasting and smelling it to ensure palatability and flavor conformity.
- Based on anticipated number of guests, nutritional value, palatability, popularity and costs.
Retail Manager
Fabers & CO
04.2021 - 09.2021
- Supervisor at Faber located in 30th street station
- More of a retail job, still ensure great customer service & guest are greeted as well as taking care of
- Inventory & truck ordering are crucial at Faber
- They require different vendors from all over the world
- On top of overseeing the ordering, my job is to operate the store smoothly as well as oversee crew
- Managed store closing and opening procedures to ensure safety and security.
- Created and maintained positive employee relations by building, leading, and developing quality retail team.
- Monitored daily operations of the store including cash handling procedures.
- Directed administrative activities directly related to making products or providing services.
- Led, coached, and developed retail employees to achieve sales goals.
- Tracked store performance metrics such as sales goals, labor costs and shrinkage rates.
Education
High School Diploma -
Academy At Palumbo
Philadelphia, PA06.2018
Skills
- Order Management
- Employee Scheduling
- Supply Ordering
- Food management experience
- Staff Development
- Food safety and sanitation
- Staff Management
- Operations Management
- Cash Management
- Customer Service
- Store operations
- Team Training
Timeline
Bakery Manager
Spread Bagelry
08.2022 - Current
Brand Ambassador
PHL Airport
12.2021 - 08.2022
Pretzel Maker
TGI The Grove
09.2021 - 07.2022
Retail Manager
Fabers & CO
04.2021 - 09.2021
Assistant General Manager
Wendy's
11.2017 - 06.2022
High School Diploma -
Academy At Palumbo
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