Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brandon Lu

Baldwin Park,CA

Summary

Dynamic Food and Beverage Manager with a proven track record at The Bagelry Covina, excelling in service excellence and team leadership. Enhanced customer satisfaction through effective problem-solving and relationship building, while streamlining inventory management to improve cost efficiency. Committed to delivering exceptional dining experiences and fostering a motivated team.

Overview

6
6
years of professional experience

Work History

Food and Beverage Manager

The Bagelry Covina
03.2019 - Current
  • Directed daily operations, ensuring optimal service and quality standards in food and beverage offerings.
  • Developed and implemented training programs to enhance staff performance and customer service skills.
  • Streamlined inventory management processes to reduce waste and improve cost efficiency.
  • Collaborated with kitchen staff to create seasonal menus that align with customer preferences and trends.
  • Resolved customer complaints involving food or beverage quality and service.
  • Ensured customer satisfaction through clear communication and personalized support.

Education

Walnut High School
Walnut, CA
05-2033

Bachelor of Science - Kinesiology

California State University, Fullerton
Fullerton, CA
05-2027

Skills

  • Service excellence
  • Team leadership
  • Problem-solving
  • Relationship building
  • Scheduling staff
  • Organizational skills
  • Customer service excellence
  • Excellent communication
  • Reliability

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Food and Beverage Manager

The Bagelry Covina
03.2019 - Current

Walnut High School

Bachelor of Science - Kinesiology

California State University, Fullerton

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Brandon Lu