Kiara Twitty
Virginia Beach,VA
Summary
Dynamic Human Resources Generalist with 3 years of experience managing broad range of human resource functions while serving as on-site specialist. Supports and guides cross-functional team members while implementing best practices within HR team. Serves as HR champion in administering and advancing HR functions while acting as resource on policy interpretation and implementation.
Overview
10
10
years of professional experience
Work History
Registration Specialist
Emory Healthcare
11.2022 - Current
- Collected demographic and insurance information from patients.
- Accurately recorded costs and explained any additional fees to patients.
- Verified insurance benefits and obtained pre-authorizations prior to medical procedures
- Performed data entry to maintain and organize records of member and program information.
- Provided information about admissions policies, financial requirements and check-in procedures.
Human Resources Generalist
Virtuocfo
09.2022 - 01.2023
- Addressed employee relations matter for HR issues and provided information or resolution.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
- Maintained and updated employee records to reflect changes in employment, compensation and withholdings.
- Supported effective recruitment processes by reviewing resumes, checking references and conducting initial interviews.
- Managed employee onboarding functions from end-to-end including new-hire orientation, and employment authorization verification.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Implemented and supervised orientation procedures for new hires.
Patient Registration Technician
Children's Hospital
06.2019 - 05.2021
- Performed patient scheduling, registration processes, and insurance verification
- Managed account information, co-payments, referrals, authorizations, and billing inquiry functions.
- Managed medical records, filing systems, account balances and reconciliation of days accounts receivable.
- Greeted, directed, and assisted patients and visitors upon arrival to the service area or through telecommunication devices.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
Recruiting Coordinator
Children's Hospital
03.2020 - 03.2021
- Scheduled and conducted 30-40 interviews weekly.
- Verified applicant references and employment details.
- Mastered job descriptions and qualifications to determine applicant requirements.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
- Scheduled and conducted Number interviews each week.
Legal Assistant
Glasser and Glasser
08.2018 - 03.2019
- Conducted legal research and gathered pertinent legal information.
- Coordinated logistics and document preparation for court proceedings and meetings
- Organized calendars of required court hearings, appearances and document due dates.
- Updated case management system and notes and assisted with data collection and reports.
- Served as administrative assistant by completing clerical, secretarial and administrative activities.
Intake Specialist
EviCore Healthcare
07.2017 - 03.2018
- Input patient data regarding claims and prior authorizations into system accurately.
- Verified eligibility and compliance with authorization requirements for service providers.
- Managed inbound calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Communicated with referral sources, physicians and associated staff to verify documentation for proper signatures.
- Triaged unscheduled and emergency authorizations, directing submissions to appropriate personnel for rapid response.
Truck Driver
United States Army
10.2014 - 05.2017
- Verified contents of inventory loads against bills of lading.
- Dropped and hooked trailers, changing configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
- Communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Education
Bachelor Of Health Science - Health Information Technology
Ashford University
Associates Degree - Health Information Technology
Ultimate Medical Academy
Clearwater, FL03.2020
Skills
- HR Support
- Financial Records
- HR Systems
- Background Check Investigations
- Data Entry
- Microsoft Office
- Payroll Oversight
- HRIS Applications
- Employee Timesheet Processing
- Talent Acquisition
- Microsoft Excel
- Recruitment Management
Timeline
Registration Specialist
Emory Healthcare
11.2022 - Current
Human Resources Generalist
Virtuocfo
09.2022 - 01.2023
Recruiting Coordinator
Children's Hospital
03.2020 - 03.2021
Patient Registration Technician
Children's Hospital
06.2019 - 05.2021
Legal Assistant
Glasser and Glasser
08.2018 - 03.2019
Intake Specialist
EviCore Healthcare
07.2017 - 03.2018
Truck Driver
United States Army
10.2014 - 05.2017
Bachelor Of Health Science - Health Information Technology
Ashford University
Associates Degree - Health Information Technology
Ultimate Medical Academy
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