Erik Hernandez
San Bernardino,USA
Summary
Patient access and customer service professional with ten years of experience in fast-paced, customer-facing environments, including hospital patient registration. Experienced in patient registration, insurance and payer information, financial screening, regulatory documentation, EMR systems, and resolving patient access issues. Skilled in providing compassionate service while maintaining accuracy, confidentiality, and compliance with healthcare regulations.
Overview
2
2
Languages
10
10
years of professional experience
Work History
REGISTRATION SPECIALIST
Loma Linda University Health
08.2025 - Current
- Coordinate patient registration and admissions activities, including collection and verification of demographic, insurance and payer information.
- Perform insurance eligibility verification and financial screening while maintaining accurate patient accounts within the electronic medical record (EMR)
- Conduct bedside patient registration and obtain required signatures, consents. and regulatory documentation.
- Review patient information for accuracy and completeness and resolve registration, demographic, and insurance discrepancies.
- Apply Knowledge of CMS, CDPH, MSPQ, Medicare requirements, EMTALA, Title 22, and other applicable healthcare regulations when completing registration activities.
- Deliver compassionate, patient-centered customer service in a fast-paced hospital environment while protecting confidential patient information.
BUYER'S ASSISTANT
CarMax
06.2019 - 08.2025
- Supported multi-departmental operations, accurately optioning over 950 vehicles and maintaining a 99% inventory accuracy rate.
- Ensured effective inter-branch coordination with over 50+ vehicle transfers, demonstrating logistical planning and communication skills.
- Delivered high-level customer service and resolved issues swiftly, resulting in 95% customer satisfaction.
- Collaborated with management and staff across departments, promoting operational compliance and efficiency.
- Served as the first point of contact for employees, vendors, and visitors, ensuring a professional and welcoming environment.
ASSISTANT MANAGER
Burger King
06.2016 - 06.2019
- Supervised and trained a team of 10+ employees, improving team cohesion and performance.
- Directed daily business operations, boosting customer satisfaction by 15%.
- Managed payroll processes, cash handling, and inventory to ensure compliance with corporate standards.
- Played a key role in hiring and onboarding new team members and coached staff on performance expectations and HR policies.
- Managed scheduling and daily operations logs.
Education
BACHELOR OF ARTS - Psychology
California State University
San Bernardino05-2023
ASSOCIATE OF ARTS - Psychology
Chaffey College
Rancho Cucamonga, CA05-2021
Skills
- Office Administration & Accounting Support (Expert)
- Reporting & Metrics Tracking (Expert)
- Excellent Communication & Organizational Skills (Expert)
- Talent Acquisition & Onboarding (Expert)
- HR Compliance & Employee Relations (Expert)
- Payroll & Timekeeping Oversight (Expert)
- Performance Management & Training (Expert)
- Cross-Departmental Coordination (Expert)
- Customer-Facing Service & Communication (Expert)
- Patient Registration (Expert)
- EPIC trained (Expert)
- Insurance Verification (Expert)
- Financial Screening (Expert)
- Customer Service (Expert)
- Data Entry (Expert)
- MSPQ (Expert)
LANGUAGES
English (Native)
Spanish (Native)
Timeline
REGISTRATION SPECIALIST
Loma Linda University Health
08.2025 - Current
BUYER'S ASSISTANT
CarMax
06.2019 - 08.2025
ASSISTANT MANAGER
Burger King
06.2016 - 06.2019
ASSOCIATE OF ARTS - Psychology
Chaffey College
BACHELOR OF ARTS - Psychology
California State University