LaTisha Mask
Memphis,Tn
Summary
Highly motivated and detail-oriented professional with extensive experience in accounts receivable, administrative support, and customer service. Proven track record of efficiently managing office operations, supervising teams, and providing exceptional assistance to both colleagues and clients. Skilled in maintaining accurate financial records, processing invoices, and implementing effective collections strategies to reduce outstanding receivables. Adept at handling communications and enhancing productivity through streamlined processes. Strong interpersonal and problem-solving abilities, with a commitment to delivering outstanding service and fostering a positive work environment. Seeking to leverage expertise in a dynamic accounts receivable role that values dedication and excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
REGISTRATION SPECIALIST
Baptist Health
10.2024 - Current
- Verify insurance eligibility and coordinate benefits to determine financial responsibility.
- Provided copay assistance and managed patient invoices.
- Maintain high levels of accuracy and efficiency in patient access and financial processes
- Utilize electronic health records (EHR) and patient registration systems proficiently
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
OFFICE LEAD
ROOMS TO GO
11.2021 - 08.2024
- Led and supervised daily office operations, ensuring efficient workflow and productivity.
- Coordinated and managed team schedules, assignments, and performance.
- Managed accounts receivable processes, including invoicing, payment collection, and account reconciliation.
- Prepared reports and presentations for management, highlighting key metrics and insights.
- Processed and recorded daily transactions, ensuring accuracy and compliance with accounting standards.
PCA
Cigna
10.2018 - 11.2021
- Assisted patients with scheduling orders and coordinating medication deliveries.
- Provided copay assistance and managed patient invoices.
- Updated and confirmed patient charts to ensure accuracy and compliance.
- Communicated effectively with colleagues and superiors to facilitate seamless operations.
- Worked effectively in fast-paced environments.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
Education
Diploma - Dental Assistant
Remington College
Memphis, TN05.2019
Secondary School -
Manassas High School
05.2015
Skills
- Microsoft Office
- Accounting
- Excel
- Training & development
- Hiring and recruitment
- Proficiency in accounting software
- Project Management Tools
- Account Receivable
- Creating and managing financial dashboards and KPIs
- Customer service
- Time management
- Problem-solving skills
- Teamwork and collaboration
- Team leadership
- Cashier training
- Money handling
- HIPAA compliance
- Patient registration
- Insurance verification
- Appointment scheduling
- File organization
- Data entry
Certification
- Dental Assistant Certification Remington College 2018-09 - 2019-05
- Radiology Certified, Oral Anatomy, Dental Science, Chairside Assisting Remington College 2018-09 - 2019-05
- Licensed Cosmetologist Tennessee Academy Of Cosmetology 2015-10 - 2016-12
Timeline
REGISTRATION SPECIALIST
Baptist Health
10.2024 - Current
OFFICE LEAD
ROOMS TO GO
11.2021 - 08.2024
PCA
Cigna
10.2018 - 11.2021
Diploma - Dental Assistant
Remington College
Secondary School -
Manassas High School