Kate Savage

• Welcomed as many as 30 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation as needed.
• Conducted interviews with individuals to obtain all required information.
• Performed data entry on EPIC to maintain and organize records of member and program information.
• Greeted guests and visitors and managed 40 daily reservation requests.
• Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
• Used EPIC to record and organize patient insurance and medical information.

Women's Club, kitchen help on Sunday morning. Helping prepare meals for homeless community, March 2021.

Pig Ate My Pizza, restaurant, serve food from booth of Robbinsdale Summer Festival, July 2019 and in 2018 serving at PAMP's summer festival.

In previous years worked with several charity 5k's around Minnesota. Also, worked 4-5 times for Surly's 'Give a Damn' volunteer group on clean up crews in parks, festivals checking in people at the gate.

Provided primary customer support to internal and external customers.

• Improved customer satisfaction ratings by addressing issues and fostering timely resolutions. In Leadership position, taking escalated calls from phone reps.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Resolved concerns with products or services to help with retention and drive sales.